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Careers at Bacardi

3PL Manager, UK (London Victoria)

Job Name

3PL Manager, UK (London Victoria)


United Kingdom


London - Shoreditch


Supply Chain & Logistics

Reporting Line:

Customer Service & Logistics Manager

Job type:

Full time

Lead recruiter:

Laura Jenkins

About the role


As 3PL Manager, UK you will design and develop the 3PL solution to fit the wider Supply Chain strategy.  You will be responsible for driving improvement and compliance in our outsourced warehouse, transport and POS operations.  You will foster great relationships with the Sales & Marketing teams in order to deliver the long-term POS service plan.  

To be successful in this role you will be a collaborative business partner who is able to work seamlessly within a lean, matrix organisation. 

You have an analytical and curious mindset with an innate drive to continuously learn. You are always looking for opportunities to process improve or build efficiencies as you have a Fearless and Founders mindset. 

You will enjoy collaborating with a team and building a Family culture, supporting and inspiring the team to always deliver their best work and continually improve.


  • Design and / or develop 3PL solutions to fit the Supply Chain Strategy.
    • Support the contractual elements of any supply chain customer agreements (e.g. backhaul, customer requirements, service plans)
    • Investigate industry and customer initiatives
    • Work with Planning to develop 3PL Rework capabilities and pricing to meet business needs

  • Develop the process through which the 3PL operations plans resources and delivers the customer service plan throughout the year with inputs from the wider Supply Chain Team.
    • Work with Planning to agree relevant data formats for on-going operation and budget setting
    • Facilitate planning discussions at contractor reviews
    • Develop the customer service plan with the Logistics and Customer Service Manager

  • Responsible for the management of 3PL development plans to drive improvement and compliance in our outsourced warehouse, transport and POS operations.
    • Drive the overall performance of our 3PLs using all reported information and KPIs at weekly and monthly review meetings looking at trends and broad structural issues affecting performance using all reported information and KPIs 
    •  Provide key support for the management of customer cost to serve vs. service 
    •  Provide key support for weekly peak meetings to ensure department wide alignment to the customer service plan
    • Manage change requests and all contract updates, revisions and rewrites with internal procurement and legal departments
  • Manage and control all HMRC related requirements and ensure compliance and due diligence procedures are effective to meet regulatory and business standards.
    • Be UK customs expert and work with HMRC and 3PLs to ensure all HMRC requirements are met for the bonded warehouse and transportation of goods – develop knowledge, process and expertise elsewhere in the department
    • Run an audit schedule to ensure general compliance, sign off 3PL related SOX checks and coordinate all annual stock checks
    • Manage Track ‘n’ Trace process from Bacardi global through Warehouse identification and feedback to Database.

  • Fully support the business improvement in queries resulting in credits through collaboration with customer services, credit control, finance and contractors
    • Run contractor activities related to reducing credits
    • Support the regular internal credit meetings with information
    • Drive performance improvement
    • Ensure 3PL claims process is effective in recovering claim costs as per contracts
    • Implement IOD (information on delivery) strategy with hauliers and manage rigorously with approach to claims
  • Develop and manage tactical relationships with Sales and Marketing in order to deliver the long term POS service plan.
    •  Build understanding of the trade and POS service requirements
    •  Hold regular meetings to integrate POS handling into the commercial way of life
    •  Ensure supply chain adds value to the development of POS within the business 
  • Input and influence to the annual budget setting process and ensure compliance to agreed invoicing process.  Ensure relevant and accurate budgeting for all 3PL spend as well as identifying cost improvement opportunities.

  • Collaborate with other members of the supply chain, marketing, sales, finance, credit control and demand planning teams to achieve the Supply Chain strategy.

  • Monitor and develop the 3PL Reporting process to ensure continuous improvement on the KPIs related to general service and resolution/prevention of customer queries.
    • Set stretch targets for 3PL providers linked to the Supply Chain Strategy
    • Drive towards real time reporting on 3PL KPI’s
    • Ensure contractor related credits and claims are all signed off in appropriate timelines
    • Develop own and L&CS team trade and industry knowledge

Skills and Experience

  • Mastery of supply chain process, issues and industry practice within an integrated planning environment 
  • Good understanding of Planning processes and their impact on customer supply
  • Mastery of analytical and reasoning abilities 
  • Excellent general IT literacy 
  • High learning agility, adaptability, and track record of delivering results
  • Ability to present and structure technical data in a clear and logical format
  • Determination to succeed in a new environment whilst building sustainable relations with own team and customers 
  • Fluent in English 
  • Dynamic and engaging work style
  • Sense of Urgency – drive execution and results
  • Expert Communicator written and oral 
  • High level of Commercial Acumen
  • Embrace multicultural environment with diverse ways of working 

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.