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Careers at Bacardi

Associate Manager, Technology, Customer Services

Job Name

Associate Manager, Technology, Customer Services




Tultitlan, Mexico


Information Technology

Reporting Line:

Service Manager, Technology Customer Services 

Job type:

Full time

Lead recruiter:

Jessica Lopez

About the role

Your Opportunity
  • Join to a very dynamic and skilled team
  • Contact with markets and stakeholders in a permanent research for process improvement
  • Being involved in projects of different sizes and whenever prepared, to be managing projects
  • One of the best places to work, environment friendly company
  • Long career path and real promotion opportunities
About You 
  • Comfortable with teamwork, not only with the Tech team but as well with the community, ready to help others proposing solutions 
  • Having sense of ownership for all you do, understanding how important you are for the company and our Primos, step in the issues and propose accurate solutions


With our Consumer at the heart, your key focus will be to:
  • To be the main Point of Contact for the Order to Cash Community in America 
  • Impeccable sense of ownership of the solution end-to-end, being the first scalation point for these markets
  • Work with the different markets/functions to improve the functionalities in place by proposing new solutions, ways of working or technology having in mind “global and standard”
  • To understand and follow the Global Template being able with a “gate keeper” mindset but proposing changes when required
  • To be part of any SAP deployment project where assigned, performing with high quality and in SLA, following the principle of “adopt no adapt”  
  • Track the incidents/requests raised by the markets to the external support team

Skills and Experience

The Skills & Experience needed to create your legacy
  • Minimum of 6 years experience in SAP SD modules (Order Management, Billing, Pricing & Rebates, Credit and Collections), including interface management, preferable EDI. SAP certification.
  • Deep knowledge on the Order To Cash area, understanding the business process in place
  • Some technical skills being able to debug and having ABAP knowledge (no development required)
  • You have a consistent track record of successfully delivering projects/tasks on time, working with various internal and external teams
  • Able to work in different tasks, prioritizing work according to the provided rules 
  • Proficient English, both written and verbal, other language is a plus (Spanish, French, German..)
Personal Qualities
  • Ability to articulate complex ideas and solutions in a clear and easy-to-understand way
  • Developing collaborative partnership with functions, other tech areas and vendors 
  • Leadership and able to influence the others to reach the proposed goals 
  • Strong sense of urgency and high level of initiative to drive the projects forward
  • Analytical mindset to identify areas if improvement

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.