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Bacardi

Careers at Bacardi

Gin Expert, Bombay Sapphire Distillery, Fixed Term Contract

Job Name

Gin Expert, Bombay Sapphire Distillery, Fixed Term Contract

Country:

United Kingdom

City:

Laverstoke

Function:

Marketing - Communication - PR

Reporting Line:

Bar & Events Manager 

Job type:

Full time

Lead recruiter:

Kelly Scarfe

About the role

What does a Gin Expert do?

Gin Experts are at the frontline of our Brand Home. They create quality cocktails for our guests to enjoy whilst delivering the exceptional customer service expected of a premium brand. You will host Gin Cocktail Masterclasses and other experiences. Gin Experts also work in the Gin Shop, and there are opportunities to cross train into other areas, including hosting the tours. 

Cleaning, replenishing stock and serving guests at the till are all part of the role. You will work with our tour guests during the day, as well as our evening event guests. You will be required to work weekends.

About You 

You will be passionate about delivering exceptional customer service. You will be a team player who can adapt your way of working depending on the visitor flow each day. You should be passionate about our products and serving quality cocktails.

Responsibilities

With our Consumer at the heart, your key focus will be to:
  • Making and serving cocktails for tour and event guests.
  • Hosting Gin Cocktail Masterclasses as well as other experiences.
  • Serving guests in the Gin Shop
  • Setting up and breaking down for events.
  • Replenishing Stock.
  • Using the till and cash handling.
  • Assist with the training of new starters, including acting as a ‘buddy’
  • Ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing 
  • Delivering exceptional customer service at all times.
  • Any other duties as reasonably requested by a DM/manager.

Skills and Experience

The Skills & Experience needed to create your legacy
  • Experience of working in a busy and physically demanding role.
  • Able to deliver exceptional customer service at all times, even under pressure.
  • Experience of cash handling and using a till.
  • Ability to develop product knowledge and share this with our guests. 
Personal Qualities
  • Fluency in English
  • Excellent interpersonal and customer service skills
  • Team Player
  • Attention to detail and desire to deliver high standards
  • Pro-active and self-motivated.
Other
  • We are looking for people who are passionate about our brand, who have aspirations to grow within the hospitality or spirit industry.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.