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Bacardi

Careers at Bacardi

Customer Service Representative (Dutch speaker)

Job Name

Customer Service Representative (Dutch speaker)

Country:

Netherlands

City:

Rotterdam

Function:

Supply Chain & Logistics

Reporting Line:

Customer Service & Logistics Manager

Job type:

Full time

Lead recruiter:

Ricardo Sanchez Martinez

About the role

Your Opportunity

We are uniquely positioned to see the supply chain end to end, from the sourcing of our materials all the way through to the positioning of our iconic brands in the market. Join us & become both the voice of the customer for supply & the integrator across Sales, Marketing & Finance.

Your focus will be on optimizing our customer partnerships, through excellence in order-to-invoice management and value creation projects. In addition, you will be providing our Commercial & Planning teams with insights from our customers via detailed understanding of their systems & processes at store & depot level.  You will facilitate the execution of Promotions, developing the most accurate forecast with the Customer for upcoming activities.

The role will involve collaborative joint project initiatives to improve On Shelf Availability/Service, Delivery Efficiency, & Cost.

About You 

We want people who are highly motivated, ready to commit & take the plunge to make their mark in a successful company.  This will be a career – not just a job! 

Responsibilities

With our Consumer at the heart, your key focus will be to:
  • Build sustainable relationships of trust through open and interactive communication with our customers and internal stakeholders.
  • Joint Value Creation & Collaboration activities with the Customer to improve Service, Delivery Efficiency, Sustainability & Cost.
  • Responsible for the end-to-end Order-to-Invoice process: Manage orders from customers in SAP, deliveries and dispatch notes, invoices and credit notes.
  • Working with Customers to develop the most accurate forecast for promotional activities, new listings, product changes & events to maintain excellent On Shelf Availability, Forecast Accuracy & Service Level.  Drive sales by optimising flow of stock to shelf.
  • Provide insight to Planning Teams by using Customer Systems at both store & depot level.  Report, analyse & deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of promotional events & value creation.
  • Key interactions will be with the Customer Supply Chain Teams & Bacardi’s Key Account Manager to ensure that the commercial & supply chain strategy & communication is fully aligned

Skills and Experience

The Skills & Experience needed to create your legacy
  • Ability to build relationships & be a strong team player both within Customer & Bacardi.
  • Service mindset, taking ownership to resolve customer issues with a proactive approach to issues & opportunities as well as understand the financial impact of decisions.
  • Track record of delivery in Customer Service including good experience with managing customer requirements.  Will ideally have a supply chain background including forecasting responsibilities. 
  • Intermediate level at Microsoft Excel (able to use VLOOKUP & Pivot Tables)
  • Good interpersonal, communication & relationship management skills including ability to influence & communicate at all levels.
  • High levels of numeracy & logical reasoning; ability to assimilate & act on complex data & information.
  • SAP experience beneficial however training will be provided in role
  • Language skills: Working proficiency in Dutch & English
Personal Qualities
  • We want people who are highly motivated, ready to commit & take the plunge to make their mark in a successful company.  

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list. 

U.S. applicants have rights under Federal Employment Laws.