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Careers at Bacardi

Customer Service Executive

Job Name

Customer Service Executive




Tultitlan, Mexico


Supply Chain & Logistics

Reporting Line:

Foreign Trade and Customer Service Manager

Job type:

Full time

Lead recruiter:

Javier Marín Armas

About the role

WHAT DOES A Customer Service Executive DO?

The Customer Service Representative (CSR) is responsible for ensuring the daily processing of orders that arrive automatically and are generated manually (Modern & Traditional Trade). They are also responsible for inventory allocation, as well as raising their hand in case of out-of-stock alerts to the Planning team. Maintains performance metrics through the use of standard processes and best practices. Being a facilitator, the CSR MX is expected to provide attention and service to the Commercial team and Bacardi's 3pl supplier (Solistica), in order to make the supply chain more efficient and help in the solution of situations and needs that arise in the operation.


  • Are you willing to question, challenge and innovate in pursuit of excellence? 
  • Can you work collaboratively and inspire others?
  • Are you ready to make your mark?
Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come in!


  • Ingreso en SAP de Pedidos de Clientes (Manuales).
  • Validación de precios y códigos con error de pedidos ingresados en SAP (manuales y automáticos).
  • Validación de Buzón de Errores en SAP (SBWP).
  • Generación de reportes Internos para uso e información Comercial y Planning.
  • Reporte diario de pedidos bloqueados por crédito para el equipo de BES/Comercial (Zo007)
  • Generación de Allocation (asignación de stock) en SAP de clientes de canal mayoreo y moderno.
  • Notificación de códigos que presenten riesgo de stock a Planning y al Área Comercial (CPFR), para definir planes de acción.
  • Codificación, validación y mejora de indicador OTIF (On Time - In Full) mediante el análisis de reporte BOA.
  • Colaboración en reuniones comerciales (Control Room) para exponer casos de riesgo, dar respuesta a solicitudes especiales, visualización y avance de presupuesto mensual.
  • Seguimiento a incidencias reportadas con cliente (Código cambiado, Rechazo en descarga, Daño en descarga), etc.
  • Autorización y/o validación de Rechazos de Cliente reportados por Solistica.
  • Atención y direccionamiento de Quejas y Reclamaciones de clientes.
  • Timbrado en Edicom de facturas con algún error.
  • Limpieza de Buzones VFX3 y VF04.
  • Validación y generación de Notas de Crédito por Rechazos y Devoluciones.
  • Implementación de estrategias para lograr la facturación y entrega de producto para clientes a nivel Nacional 

Skills and Experience

  • Educación Mínima: Licenciatura en Administración de Empresas y/o carrera afín
  • Idiomas: Inglés intermedio
  • Disponibilidad para viajar: Sí

  • Experiencia mínima de 2 años en Logística y Customer Service 
  • Experiencia deseable en SAP & BI

General, Sistema de calidad e inocuidad, ambiental, seguridad y salud ocupacional, etc.
  • SAP 

Conocimientos de Sistema Ambiental de Seguridad y Salud Ocupacional:
Sistema de gestión Integrado (ISO 9001, 14001, OHSAS 18001, HACCP)

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.