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Careers at Bacardi

Customer Service & Logistic Coordinator

Job Name

Customer Service & Logistic Coordinator




São Paulo, São Paulo


Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Gerente de Supply Chain Sênior

Job type:

Full time

Lead recruiter:

Magali Jimenez

About the role

Your Opportunity
  • Directly responsible for the Customer Service and Logistics teams, coordinating full activities and processes of them.
  • Coordinate the 3PL warehouses and all co-packer operations, following the different inflows and outflows.
  • Lead entire logistics & customer projects to continuously improve operation in Brazil.
  • Ensure the correct execution of the policies for level of stock in terms of supplies, raw materials and finished goods.
  • Ensure all compliance over the processes of ordering, invoicing and logistic flows.
  • Coordinate activities and communications among client, suppliers and internal teams ensuring compliance with deadlines and goals.
  • Acting as Business Partner of the Sales team, supporting customer service with high quality standards of Bacardí.


With our Consumer at the heart, your key focus will be to:
  • Monitor with the team progress of sales, shipments and deliveries to customers.
  • Analyze and drive actions over the daily operational report (sent by 3PL)
  • Analyze and coordinate activities over physical stock management, including returns to CD, quality controls, etc.
  • Manage the operations team (Customer and logistics) supporting all routine activities, tasks time controls, certificates, free time, etc.
  • Manage and control all supplies to logistic operation such as PBR pallets on CD, carton boxes, etc.
  • Align and execute all supply plan with the Planning area, including national production and imported products.
  • Support Customer Service team to improve stock allocation, order release and freight consolidation activities.
  • Evaluate CD capacities against volumes estimations.
  • Monitoring billing activities with logistic suppliers (DCs & Transporters).
  • Coordinate transfer orders between plants and DCs.
  • Manage all inventory count activities in all sites: DCs and Copackers.
  • Coordinate all outputs from inventories controls and its impacts to Bacardi, such as cost adjustments, SOX reports, write-offs, etc.
  • Generate SOX reports and develop controls with Finance teams.
  • Lead and drive all improvement action plans with 3PLs.
  • Assure month end targets of stock level, costs and deliveries according to BUD plans.
  • Analyze together with Finance OPS monthly cost performance providing analysis and explanations for eventual variances.
  • Lead and play Cost-to-Serve analysis to identify opportunities and mitigate risk with customers.
  • Identify and develop new opportunities for cost reduction, service improvement and supplier development.
  • Validate monthly 3PL billing report.
  • Map and execute PDCA cycles in all Customer and Logistics processes.
  • Coordinate Procure-to-Pay (PTP) services activities together with BES Hub.
  • Prepare and present to manager supply chain budget for logistics.

Skills and Experience

The Skills & Experience needed to create your legacy
  • Develop and support all members of the team in their career path.
  • Create a solid succession plan for Customer & Logistic teams.
  • Keep integrating the team in Bacardí’s Culture.
  • Provide clear feedbacks to the team’s development plan
  • Connect all development plans to the Best 10 Strategy for Brazil and, eventually, LAC Region.
  • Conduct and present Talent Reviews processes for the team.
  • Reinforce Team Spirit in the team as well as all areas in Bacardí
Critical Experiences for Success
  • Knowledge of the SAP SD/MM modules (orders, deliveries, shipments, invoices, inventory transactions MB51, “Nota Fiscal”).
  • Advanced knowledge on Excel and good level in the others MS Office tools
  • High Logistic network knowledge (operational area, cargo handling, inventories, stocks, warehouse control, transport controls, storage, freight, quality, etc.)
  • Process and procedure mentality, logical thinking, business vision and good analytical capacity.
  • +3 years minimum experience in leadership and teamwork with direct reports in Logistic AND Customer teams.
  • ‘Hands on’ mentality with sense of priority.
  • Advanced English (Spanish is a plus).
  • Availability to travel occasionally.
Personal Qualities
  • Organize and integrate supply operations (Customer & Log) with Bacardi Brazil's objectives and goals.
  • Develop a high-performance team, living our Culture and delivering results in compliance with our values.
  • Rigorous control of cost and performance within supplier’s services.
  • Create reliable BUDs for Logistics and assuring its achievements.
  • Be our Culture Values ambassador.
  • Create an engagement environment among the team, putting them close to Business Objectives.
  • Make sure all Projects are connected with Business Goals for Brazil.
  • Demonstrate “Changing Mentality” for VUCA scenario, dealing with ambiguities related to it.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.