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Careers at Bacardi

Customer Service and Logistics Junior Manager

Job Name

Customer Service and Logistics Junior Manager




São Paulo, São Paulo


Supply Chain & Logistics

Reporting Line:

Senior Supply Chain Manager

Job type:

Full time

Lead recruiter:

Renan dos Santos

About the role

This is your opportunity to make a difference in our internal and external customer experiences.

You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service and logistics team. You will operate as a key business & strategic Supply Chain partner to the Brazil cluster.

You will partner with our external customers, sales team, 3PLs & S&OP manager to develop strategies to radical improve customer experience, find productivity opportunities, and streamline internal process.


Key Accountabilities and Responsibilities 

  • Supply chain strategy: In line with the Supply Chain Manager, develop and execute a comprehensive product supply strategic plan which will support growth and drive optimal customer engagement and satisfaction together with business profitability.
  • Leadership Team: Be an active part of the Supply Chain Leadership team in Brazil, ensuring strong supply chain representation and collaboration. Owning your role as an active and vocal member of Brazil organization delivering proactive insights, ideas, solutions, and challenges that amplify the growth and performance of the cluster. 
  • People: Responsible for the team development. (4 team members). Ensure every team member has a clear and meaningful development plan in place and actively monitor and advance succession plans. Support your team by establishing a process for aligning day-to-day decisions tthe strategic plan. Provide leadership and vision tthe team. 
  • Customer focus:  Collaborate with customers timprove performance and customer service levels. Establish policies, procedures, performance metrics, and resource requirements tensure reliability, speed, convenience, and best perceived value tthe customer.  Collaborate with customers allowing joined planning and proactive / efficient problem solving, efficient order management process.
    • Responsible for the customer service representatives, making sure that both internal and external customers are receiving high service level.
    • Lead the development of the strategic plan toptimize order process from entry tdelivery and establish the correct KPIs and controls in order tincrease customer satisfaction.
    • Controls on-time and effective customers order processing and ensures the order tcash process is in line with the Company’s standards 
    • Monitor with the team progress of sales, shipments, and deliveries to customers.
  • Logistics & distribution: within warehouse and tcustomers in Brazil
    • Optimize the distribution network within warehouse and from warehouse tcustomer timprove the service level (reduced lead time, consumer complaint…) and reduce the cost. Ensure efficient use of transportation resources while meeting the needs of the customer. 
    • Develop strategies and initiatives toptimize cost tserve and provide clear visibility of the total logistic budget tidentify opportunity areas.
    • Responsible for the Distribution centres in Brazil manage by 3PLs 
    • Strategic contact tcontrol and monitor the activities of 3PL (Logistics/warehouse provider): conduct performance reviews and constantly looking timprove our distribution network.  
    • Coordinate Procure-to-Pay (PTP) services activities together with BES Hub.
    • Oversees all inventory controls in the Warehouses.
  • Quality and Compliance: Responsible for adherence tSOX. 
  • Performance monitoring: accountable tdevelop a robust plan for the cluster driven by the following KPI’s:
    • Service: OTIF
    • Cost: deliver against budget and monitor cost per case, 
    • Write off and Slow movers

Skills and Experience

Critical Experiences for Success 
  • You will have 4+ years’ experience in Logistics (National logistics) & Customer Service or related Supply Chain areas.
  • Experience in successful leadership of a team, with the ability to inspire and develop high performance teams.
  • Global volume consumer goods & drinks experience highly desirable, but you may well have additional experience in other industries. 
  • You will have experienced in working and managing 3PLs
  • Advanced English (Spanish is a plus).
  • SAP or any similar ERP knowledge.
  • Advanced knowledge on Excel

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.