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Bacardi

Careers at Bacardi

Customer Service & Logistics Manager

Job Name

Customer Service & Logistics Manager

Country:

United Kingdom

City:

London

Function:

Supply Chain & Logistics

Reporting Line:

Supply Chain Director Western - Western Europe, Australia & New Zealand

Job type:

Full time

Lead recruiter:

Pablo Segura

About the role

YOUR OPPORTUNITY

We are uniquely positioned to see the Supply Chain end to end – starting with our materials through to the touch point of our brands with shoppers in the market. Join us & become the voice of the customer for Supply Chain.
Your focus will be setting the platinum standard for Customer Experience in your market(s). With consumer at the heart, your role will be to lead & manage the Customer Service & Logistics flow from stock receipt to Customer. You will ensure that Bacardi & its 3rd Party Logistic partners have cutting edge technological capability, which allows contract management for B2E & delivers first class service. Your role is fundamental in securing the business, ensuring governance with customs, excise & data aligned to Bacardi’s compliance & sustainability objectives. All this as well as ensuring excellent Supply Chain Customer Relationship management in line with the regional blueprint.

ABOUT YOU

We want people who are passionate, dynamic, highly motivated; ready to commit & take the plunge to make their mark in a successful company. This will be a career – not just a job! We want the next generation of leaders to continue building the BEST brands in the drinks industry.

Responsibilities

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO:
  • Ultimate responsibility for the Supply Chain Operations in market(s).  Responsible for leading a team of Logistics & Warehousing, Customer Collaboration & Master Data personnel
  • Ensure continuous improvement in Order to Cash & Fulfilment processes, focused on zero manual order processing & reduced touch/intervention rate.  Leverage best practice Joint Value Creation & Forecast Collaboration activities with the Customer to improve Service Excellence, Delivery Efficiency, Sustainability & Cost
  • Lead change management for any internal/external system implementations/roll outs/extensions & improvements impacting supply chain that span sales, finance, contract management & fulfilment
  • Lead & manage B2E Logistics & Freight contracts to ensure operational excellence & alignment to the regional blueprint for integration of systems, processes, capacity, compliance, insurance, security & technology; closely monitoring budget
  • Lead & evolve Cost 2 Serve Principles in your market(s) aligned to the Customer Engagement Strategy [Gold/Silver/Bronze] & Bacardi’s sustainability objectives 
  • Ensure compliance to governance models for Master Data (including GS1), 3PLs, Business Security (including Cyber Attacks) & Customs & Excise (HMRC) in your market(s)
  • A critical ally to the local Commercial Leadership Team, the Customer & Regional Supply Chain Team making & influencing key decisions that will significantly affect the business, placing you in a role of key accountability in your market(s)

Skills and Experience

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
  • Customer Centric & commercially astute
  • Proactive Communicator: Structures & presents data/strategy in a clear & logical format.
  • Strategic ‘future forward’ thinker – technologically minded
  • Ability to think externally & critically analyse industry threats & opportunities
  • Ability to convey Customer Service Logistic Team’s vision & objectives comprehensively & succinctly
  • Leadership of both direct teams & matrix / cross functional leadership – managing & directing others. You will have a track record of managing 3rd parties & driving continuous improvement in their performance – service, quality & cost
  • Demonstrated use of analytical, collaborative problem solving & negotiation skills

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Mental Agility: You can think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
 

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.