Skip to content


Careers at Bacardi

Customer Service Representative

Job Name

Customer Service Representative






Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Senior Customer Service Team Lead

Job type:

Full time

Lead recruiter:

Clarisse Lainez

About the role

Customer Service Representative will execute Customer Order Management functions for APAC GTR customers


  • Execute and manage order to cash (invoicing) transactions accurately and promptly
  • Work closely with Area Manager, Finance, Supply Chain, 3PL, business partners, distributors and end customers to ensure timely delivery of goods and smooth operation
  • Ensure smooth month-end financial reconciliation process on inventory and sales activity by the 1st working day of each month
  • Liaise with Area Manager and Supply Chain to ensure each market full take the commitments number of each promotion
  • Liaise with Area Manager and Tradall Trading team on timely renewal of yearly pricing to customer
  • Responsible to issue all commissions on a quarterly basis to pay due credit notes to agents
  • Support business objectives; deliver high level of service and performance
  • Co-ordinate with business partners and customers on claims due to shipping discrepancies (such as damage, short and over shipment, pricing etc.)
  • Ensure customer service and supply chain performance in line with SLA, proactively initiating dialog with Area Manager/ customers on key issues and driving solutions with the relevant functions to ensure targets are met
  • Highlight any shortfall on delivering customers requirements on time in full, analyze the impact and owns issue management process to ensure appropriate resolution
  • Handle enquires from business partners and customers
  • Ensure processes and executions are compliant with audit and other regulatory requirements
  • Support cost reduction and/or process improvement initiatives

Skills and Experience

  • At least diploma or Bachelor’s degree in Business, Supply Chain, Logistics or equivalent
  • 5 years of customer order/supply chain management experience, preferably in Fast Moving
  • Consumer Goods environment#Strong Customer Service focus with positive mindset
  • Strong in analytical and organization skills, possess good communication skills with the ability to work well at all levels
  • Ability to work well under pressure and tight deadlines
  • Fluent in English and Chinese/ Mandarin to support Asian customers
  • Proficient in MS Office/ SAP/ Incoterm/ Export documentation is highly advantageous

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.