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Bacardi

Careers at Bacardi

Customer Service Representative

Job Name

Customer Service Representative

Country:

Poland

City:

Warsaw

Function:

Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Customer Service Team Leader

Job type:

Full time

Lead recruiter:

Paulina Siwek

About the role


YOUR OPPORTUNITY
An exciting opportunity to be a part of global operations team, providing customer service to the markets in Europe. 
1-year replacement contract.

ABOUT YOU
You are highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in your heart.

Responsibilities


RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
  • Building positive customer relationships with company’s distributors network to deliver high service level and overall customer satisfaction.

  • Responsible for on-time and effective customers order processing and billing and ensures the order to cash process is in line with service level agreement.

  • Coordinates order execution from the moment it has been shipped from the plant till it arrives to the customer and makes sure all internal and external customers are properly updated. 
     
  • Participates in the credit control process, coordinating with finance and area managers to ensure that credit checks are performed, and orders are released on time. 

  • Ensures compliance with all department processes and procedures.

  • Owns claim management process, making sure that all claims from the customers are properly recorded and further actioned to drive continuous improvement.

  • Ensures smooth month/quarter/year-end financial reconciliation process on inventory and revenue recognition. 

  • Supports new product development in the regions by serving as a project manager for L3 geo extension projects.

  • Coordinates the annual price list revision with area manager, finance team and customer.

  • Ensures that the customer master data in Bacardi system is correct and up to date.

Skills and Experience


SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
  • Business savvy and a good understanding of the consumer & customers’ needs. 

  • Demonstrate accountability and capability to work independently with confidence to ask for support when required.

  • Ability to find effective ways of working within a matrix organization, and within a fast-changing environment. 

  • Administration skills, analytical skills and close attention to detail.

  • Managing stakeholder expectations in relation to delivery & execution.

  • Willingness to work collaboratively with teams across different geographies and cultures.

  • Language Requirements: English is essential, other European Languages is an asset.

  • In depth understanding of order to cash process and international trade principles, including Incoterms.

  • Bachelor’s degree in Business, Supply Chain, Logistics or equivalent.

  • Minimum 3 years of customer service, preferably in FMCG environment.

  • In depth understanding of order to cash process and international trade principles, including Incoterms.

  • Good knowledge of MS Office and SAP.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR
  • Belonging:  You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Excellent oral and written communication skills, and the ability to deal with confidential issues, if applicable.

  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.

  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Authentic, approachable, empathetic, and inclusive style of communication & collaboration, with the ability to work with diverse, geographically spread teams across multiple time zones.

  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Rigour in execution of customer service activities and able to deliver with brilliance at pace. Integrity and hunger to be part of a winning team - working in close collaboration with other operations department towards a common goal.

  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with.

  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. Tenacity and resilience to work through challenging hiring needs and multiple competing agendas in high demand/high speed situations.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.