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Bacardi

Careers at Bacardi

Export Customer Service Representative

Job Name

Export Customer Service Representative

Country:

Panama

City:

Panama

Function:

Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Customer Service Representative LAC

Job type:

Full time

Lead recruiter:

Sandra Munguia

About the role

Your Opportunity

This is a unique opportunity to be part of our customer service team and play an important role in our organization.

You will build deep partnership at a global and local level, across Bacardi. You will play a major role in providing customer service to the markets in Central America region, ultimately helping Bacardi to deliver against our BEST10 growth aspirations to support sales.

About You 
  • You are highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in your heart.
  • You are skilled at consistently building deep, trusting partnership with markets and operations leaders.
  • Structured, focused and organised as you navigate multiple high priority tasks.
  • You are solution oriented with a fantastic attention to detail, great listening skills and proactive approach to anticipating business needs.

Responsibilities

With our Consumer at the heart, your key focus will be to:
  • Key point of contact for all orders tracking with Supply Chain Team and customer.
  • Responsible for on-time and effective customers order processing and billing.
  • Coordinates order execution from the moment it has been shipped from the plant till it arrives to the customer and makes sure all internal and external customers are properly updated. 
  • Ensures compliance with all department processes and procedures.
  • Participates in the credit control process, coordinating with finance and area managers to ensure that credit checks are performed, and orders are released on time.  
  • Owns claim management process, making sure that all claims from the customers are properly recorded and further actioned to drive continuous improvement.
  • Ensures smooth month/quarter/year-end financial reconciliation process on inventory and revenue recognition. 
  • Supports new product development in the regions by serving as a project manager for L3 geo extension projects and sanitary registers for all their innovations.
  • Ensures that sanitary registration process for new products and renewals is completed on time for the markets where it is applicable. 
  • Coordinates the annual price list revision with area manager, finance team and customer.
  • Ensures that the customer master data in Bacardi system is correct and up to date.

Skills and Experience

The Skills & Experience needed to create your legacy
  • Business savvy and a good understanding of the consumer & customer needs. 
  • Demonstrate accountability and capability to work independently with confidence to ask for support when required.
  • Ability to find effective ways of working within a matrix organization, and within a fast-changing environment. 
  • Administration skills, analytical skills, and close attention to detail.
  • Managing stakeholder expectations in relation to delivery & execution
  • Willingness to work collaboratively with teams across different geographies and cultures.
  • Language Requirements: English is essential.
  • In depth understanding of international trade principles, including Incoterms and free trade agreements.
  • Bachelor’s degree in Business, Commerce, Logistics or equivalent
  • Minimum 3 years of customer service, preferably in FMCG environment
  • Good knowledge of MS Office and SAP
Personal Qualities
  • Belonging:  You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become 
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others 
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Authentic, approachable, empathetic, and inclusive style of communication & collaboration, with the ability to work with diverse, geographically spread teams across multiple time zones.
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Rigour in execution of customer service activities and able to deliver with brilliance at pace. Integrity and hunger to be part of a winning team - working in close collaboration with other operations department towards a common goal 
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with 
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. Tenacity and resilience to work through challenging hiring needs and multiple competing agendas in high demand/high speed situations.
  • Fearless:  Adopting an agile mindset and being comfortable with trying new things and taking risks, without being reckless

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.