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Bacardi

Careers at Bacardi

DAD Team Leader - Experiential

Job Name

DAD Team Leader - Experiential

Country:

United Kingdom

City:

Aberfeldy

Function:

Commercial

Reporting Line:

Visitor Centre Operations Manager

Job type:

Full time

Lead recruiter:

Hilary Deutsch

About the role

YOUR OPPORTUNITY
This exciting new role in the Brand Home team is focussed on delivering exceptional quality to every guest. We need to reflect the amazing brands we represent and exceed our 5 star status as tourism changes in the coming years.

This role works across our operations: Tours, retail, bar, catering to ensure that every aspect is best in class and exceeds our guests expectations. This will require disruptive new experiences to deliver profitable growth for our business.

ABOUT YOU
We are looking for a leader who can inspire their team like a founder, to deliver the highest quality whilst growing as people and developing our business for 21st century tourism.

Working as part of the site leadership team, you need to be confident in fearlessly taking action to improve our experience. You will appreciate our commercial needs as a business and support other teams with like a family.

Responsibilities

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
  • Responsible for providing people and departmental leadership across the experiential functions of our business.
  • Focussed on the growth and offering across our experiences, tours and events.
  • Provide leadership and line management to your team with the aim of delivering the best distillery visitor experience in Scotland
  • Manage resource and scheduling of your team within agreed budgets
  • Lead the recruitment, induction and ongoing training of team members with focus on attracting the right talent into Bacardi
  • Reservations support for multiple elements of the business, understanding the various booking channels and visitor profiles in this complex business
  • Duty Management of the business on a rotational basis, including cash handling, safety and customer care. This includes on call responsibilities
  • Understand, lead and comply with safety, quality and sustainability legislation, supporting audits and looking for continuous improvements
  • Lead by example by actively delivering all experiences within the business from hosting guided tours to serving cocktails behind the bar
  • Lead the growth of our events business to ensure it reflects the quality of our existing operations and grows to complement what has made us successful
  • Deputise for the Visitor Centre Operations Manager during annual leave, sickness or business travel

Skills and Experience

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
  • Creative by nature and detailed in execution, inspiring those around you to approach existing and new initiatives with an experiential mindset, putting our guest experience at the heart of every decision you make
  • Demonstrable ability to inspire and lead a team to deliver world class visitor experiences
  • Ability to multitask and prioritise very different work streams
  • Strong understanding of driving a safety culture, delivering quality experiences through safe management of the business
  • Sustainability focus, or aspirations to develop this skill aligning with our focused ambition for sustainability
  • Experience dealing with food hygiene and licensing legislation, recognising that these form part of our desire to deliver excellence in every aspect of our operation
  • A collaborative approach and ability to work closely with multiple stakeholders across different parts of an exciting but complicated business

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR
  • Flexible attitude with a determination to deliver targets across the business
  • Drive to grow yourself and your team within Bacardi
  • Uncompromising focus on the highest quality standards
  • Results Driven, striving for experiential and quality success like a true founder

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.