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Careers at Bacardi

Brand Home Experiential Manager – Bombay Sapphire (1 year fixed term contract)

Job Name

Brand Home Experiential Manager – Bombay Sapphire (1 year fixed term contract)


United Kingdom





Reporting Line:

Brand Home Operations Manager – Bombay Sapphire

Job type:

Full time

Lead recruiter:

Ricardo Sanchez Martinez

About the role

Your Opportunity

The role of the Bombay Sapphire Brand Home Experiential Manager is to lead the operational strategy and execution for all Events, Tours and Reception across Laverstoke Mill in Hampshire alongside any future Bombay Sapphire Brand Home or pop up.

You will be responsible for driving operational standards, world class service and delivering the operational strategy in these areas. You will be responsible for delivering all aspects of a multi-faceted hospitality and tourism offering, connected to an iconic global brand. You will take the lead in driving all experiential objectives and initiatives alongside delivering the functional aspect of being housed in buildings of historical significance such as facilities and maintenance of your areas and environmental health and safety. 

About You 

We are looking for a leader who can inspire their team like a founder, to deliver the highest quality whilst growing as people and developing our business for 21st Century Tourism. 

Working as part of the site leadership team, you need to be confident in fearlessly taking action to improve all experiential aspects on site. You will appreciate our commercial needs as a business and support other teams like we are a family. As a line manager, you understand what is needed to set up your direct reports for success. You will represent the brand externally and internally and be prepared to liaise with the wider business to work on global initiatives. You will be a motivated team player with an appreciation of brand home operations. You will be based at Laverstoke Mill and report into the UK Brand Homes Operations Manager.


With our Consumer at the heart, your key focus will be to:
  • Responsible for providing people and departmental leadership across the experiential functions of our business.
  • Focussed on the growth and offering across our experience of Events and Tours. 
  • Provide leadership to your team with the aim of delivering the best distillery visitor experience in England. Provide coaching and Let’s Talk feedback to team, including leading on team engagement activities to build a Highly Engaged culture.
  • Set and deliver the strategic vision for experiential within Bombay brand home
  • Working in collaboration with sales and marketing team (Partnerships and Sales Coordinator) to ensure a holistic and aligned approach to the overall Events, Sales & Marketing plans for UK Brand Homes, covering when required to ensure effective running of the business. Developing relationships with existing and new External Partners to develop and strategically continue to build our Events and groups Business
  • Work with the Operations Manger to help create the on-site budget and its on-going management, including tracking and monitoring of the Revenue lines you are responsible for.
  • Managing profit driving and cost control measures of the Experiential functions of the business, as well as helping to implement new revenue driving initiatives. 
  • Leading the Duty Management team, ensuring all checklists and SOPs are checked and updated. As well as ad-hoc auditing of all Duty Managers. Duty Management of the business on a rotational basis as well as covering any Duty Manager shifts required due to holiday and or sickness. 
  • Understand, lead, and comply with safety, quality and sustainability legislation, supporting audits and looking for continuous improvements.
  • Lead by example by actively delivering all experiences within the business from hosting guided tours to serving cocktails behind the bar.
  • Lead the growth of our events business to ensure it reflects the quality of our existing operations and grows to complement what has made us successful.
  • Lead on reservations support for multiple elements of the business, understanding the various booking channels and visitor profiles in this complex business. 
  • Deputise for the Brand Home Operations Manager during annual leave, sickness or business travel
  • Partner with Experiential Supervisor on:
    • Managing resource and scheduling of your team within agreed budgets.
    • Leading the recruitment, induction, and ongoing training of team members with focus on attracting the right talent into Bacardi.

Skills and Experience

The Skills & Experience needed to create your legacy
  • Commercial by nature and detailed in execution, inspiring those around you to approach existing and new initiatives with a commercial mindset, putting the bottom line at the heart of every decision you make.
  • Ability to own EPOS systems and relationship management with focus on functionality development to support the business.
  • Demonstrable ability to inspire and lead a team to deliver world class visitor experiences – 2+ years team management experience preferred
  • Ability to multitask and prioritise very different work streams. 
  • Risk Management - Strong understanding of driving a safety culture, delivering quality experiences through safe management of the business
  • Sustainability focus, or aspirations to develop this skill aligning with our focused ambition for sustainability.
  • Experience dealing with food hygiene and licensing legislation, recognising that these form part of our desire to deliver excellence in every aspect of our operation.
  • A collaborative approach and ability to work closely with multiple stakeholders across different parts of an exciting but complicated business.
Personal Qualities
  • Flexible attitude with a determination to deliver targets across the business.
  • Drive to grow yourself and your team within Bacardi.
  • Uncompromising focus on the highest quality standards
  • Results Driven, striving for commercial and quality success like a true founder
  • Live the 3Fs culture – always doing the Right thing
  • Strong interpersonal and communication skills
  • Customer Service at heart

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list. 

U.S. applicants have rights under Federal Employment Laws.