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Careers at Bacardi

Fulfilment Planner

Job Name

Fulfilment Planner


United Kingdom




Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Customer Services Manager

Job type:

Full time

Lead recruiter:

Evelyn Elliott

About the role

What does a Fulfilment Planner do?

The key responsibility of the position is to manage order fulfillment process from order reception to order shipment in accordance with Global customer service performance standards and to lead the order tracking process including deviations and delays reporting and driving solutions.


With our Consumer at the heart, your key focus will be to:
  • Build and maintain market relationships  by managing  customer order book and effectively updating on order fulfillment status. Ensure customer request response and investigate solution for critical issues in order to continuously improve customer satisfaction
  • Manage orders portfolio, including system and non system integrated distribution entities and 3rd party Customer orders (Stock Transfer Orders, including samples) to meet  demand as per agreed business rules and performance standards
  • Propose product replacement when necessary to customer/CSR ensuring payload targets are respected.
  • Ensure weekly optimized product replenishment plan in place to support integrated Bacardi Distribution entities as per DDR process in order to meet demand signal, and communicate to relevant DDR Markets
  • Inform and escalate supply issues leading to back order risks (raw material availability, production shortage, quality issue etc.) to Regional Supply Chain when appropriate and propose corrective actions
  • Work closely with production planning and logistics functions to ensure shipment plan is secured or can be adapted to best meet demand.  Inform and challenge internal team and transport representative to achieve the perfect execution of order fulfillment throughout the manufacturing and delivery process
  • Ensure products switch are managed properly at order level to avoid inventory obsolescence and write off – phase in / out process
  • Effectively book all cased goods shipments ex JDSL and 3PL Facilities in accordance with order RSDs and stock availability, taking into consideration OFR rules
  • Monitor carrier bookings and follow up any which have not been accepted by appointed carrier
  • Manage and administer co-loads with Bombay and Oxley gin taking into consideration availability and local transportation optimization in order to minimize cost.   Take necessary action to inform relevant parties of any delays in availability which will impact shipment of Bacardi UK orders.
  • Review and monitor product allocations as per Malts planning process
  • Communicate to all relevant parties any delays in order shipments relating to transportation issues
  • Work with 3PL/4PL suppliers to improve adherence to agreed collection dates/times, and also to ensure that all equipment fully meets Bacardi quality requirements
  • Provide weekly, monthly order fulfillment reports and analysis
  • Support the Warehouse Supervisor in the investigation of any distributor complaints relating to cased goods and provide a report of findings and recommendations for action required
  • Support continuous improvement activities and project implementation within Bacardi UK Operation.
  • Manage ad hoc projects when necessary to drive process solutions improvement
  • Deputize for the Fulfillment Planning Lead in his/her absence
  • Maintain responsibility and accountability through personal commitment and behavior
  • Maintain behavior in compliance with HSE requirements
  • Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk
  • Ensure effective team work internally and externally to drive communications at the right time for accurate decision making and task identification.

Skills and Experience

The Skills & Experience needed to create your legacy
  • Experience of working within a FMCG manufacturer preferably drinks industry. 
  • Experience in an order fulfillment production environment > freight forwarder, transportation planning, warehouse logistics and production planning
  • Excellent computer skills including excel, high literacy and SAP ECC/APO experience or any other planning and ERP system knowledge. 
  • Strong analytical skills with ability to zoom into right data to drive decisions, determine course of actions required to match supply and demand and assess risk in supply base and infeed. 
  • Self starter who works well under limited direction.  Ability to work independently with high degree of initiative and drive
  • Detail oriented with strong organizational and planning skills
  • Ability to make quick decisions for corrective action
  • Ability to multi-task and handle multiple priorities in a challenging, fast paced environment
  • Detail oriented with strong organizational and planning skills
  • Project Management knowledge
  • Excellent communication skills, tailoring messages for specific audience.
  • Highly active working knowledge of logistics and compliance tools..
  • Working knowledge of production planning techniques and challenges in FMCG environment.
  • Good knowledge of MS Office
  • Good knowledge of Bacardi System (e.g. BIT) desirable/Product Life Cycle Management. 
  • Highly competent in Excel  (advanced), macros, pivot tables, look-ups etc.
Educational Requirements:
  • HND level commercial qualification or general degree minimum or logistics qualification
  • CILT membership

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.