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Careers at Bacardi

Gestionnaire clients ADV

Job Name

Gestionnaire clients ADV






Operations - Supply Chain - Logistics

Reporting Line:

Supply Chain Director

Job type:

Full time

Lead recruiter:

Geraldine Lefaux

About the role

As Business Partner to the North Europe Supply Chain Directors you will be responsible for the Supply Chain budget as well as the ongoing R&O throughout the year for the clusters assigned. You will have a Founders mentality to ensure value and cost saving initiatives whilst upholding the Bacardi standards.

  • To be successful in this role you’ll be a collaborative business partner who is able to work seamlessly within a matrix organisation.
  • You have an analytical and curious mindset with an innate drive to continuously learn. You’re always looking for opportunities to process improve or build efficiencies as you have a Fearless and Founders mindset. 

  • Do you dare to be different? Are you willing to question, challenge and innovate in pursuit of excellence?
  • Can you work collaboratively and inspire others?
  • Are you ready to make your mark?
  • Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers!
That’s where you come in!


  • The Customer Service must provide optimal and reliable to customer throughout the OTC (Order To Cash) process, that is to say from taking the order to issuing the invoice.
  • He / she is responsible for the management of the customers defined in his / her perimeter and is their privileged interlocutor. He / she will work in collaboration with the Supply, Commercial and Finance teams. And to do this, he / she must maintain a good relationship with customers, both external and internal.
  • He / she must be customer service oriented and provide the information necessary to solve any problem that our customers may face with precision and efficiency to guarantee high customer satisfaction.
  • He / she must exercise rigor and an analytical mind to best resolve disputes and penalties.
  • Customer relations are more than ever at the heart of our company's concerns, and the quality of service provided to customers is one of the major points of differentiation.
  • Entry and follow-up of customer orders on SAP (received via telephone, fax or email), in order to ensure delivery within
  • the time limits
  • Verification of the integration of EDI orders (Electronic Data Interchange) and control of the rate reduction (basic rate, discounts, ...)
  • Use of the automation tool for orders via email (OMPROMPT) and verification of proper integration into SAP
  • Analysis and processing of commercial disputes (customer deductions) in relation to financial and commercial services: customer deductions recorded by Finance, analysis / coding / processing / customer follow-up until the dispute is regularized.
  • Analysis and processing of logistical penalties in connection with the sales department: verification of penalties sent by the customer according to our GTC (General Conditions of Sale) / CPV (Special Conditions of Sale), and confirmation or dispute.
  • Collaborate closely with Supply Chain/Commercial/ Finance locale et global (BBS)/ Marketing 3PL and clients

Skills and Experience

  • Understanding of internal controls, standards, and processes to ensure accuracy and consistency in data used for taking order, reporting and communications
  • Ability to identify and understand patterns and interconnectivity of relevant data to manage the perfect order
  • Excellent communications and presentation skills – able to deliver insightful and relevant messaging to appropriate stakeholders
  • This job is accessible from a BAC + 2/5 level of training - DUT, BTS or Business School, 1st experience in a similar position (in connection with mass distribution) is highly recommended.
  • Priority setting: Spends his/her time and the time of others on what is important. Quickly zeros in on the critical few and puts the trivial many aside. Eliminate roadblocks.
  • Drive for results: Understands strategic importance of meeting KPIs, demonstrating commitment and self-dependent drive to see things through.
  • Customer driven mindset
  • Knowledge of IT tools: SAP, Outlook, Word, Excel, Power Point
  • Languages: French, English read, written, spoken
  • Pro-active, agile and fast learner with a desire to continuously improve
  • Able to work independently and as part of a organisation, whilst sharing the Bacardi Family culture pillar
  • Excellent business partnering skills and able to build lasting stakeholder relationships both internally at Bacardi and
  • externally
  • Detail orientated whilst comfortable working with ambiguity
  • Able to embed the 3 Bacardi culture pillars of Fearless, Family and Founders
  • A genuine interest in Bacardi and belief that our Customers and Consumers are at the heart of all we do
  • Flexibility: Demonstrated flexibility both in term of relocation and in term of accepting a new challenge.
  • Dynamism - Enthusiasm: Initially prudent, lately more independent, and active. Very enthusiastic about the position, the company, and the challenges.
  • Ability to work under pressure: Only experienced during aggregation, all tasks rolled out with customer satisfaction.
  • Listening skills: Able to manage an overflow of information and detail.
  • Communication skills: Able to pass all messages and be understood

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.