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Bacardi

Careers at Bacardi

Global Community Manager for Freepour (Flexible Location)

Job Name

Global Community Manager for Freepour (Flexible Location)

Country:

United Kingdom

City:

London

Function:

Marketing - Communication - PR

Reporting Line:

Global Director Digital Advocacy

Job type:

Full time

Lead recruiter:

Daniella Robbins

About the role

Your Opportunity

Freepour is a global platform that will allow bartenders from all cultures, countries and backgrounds to find a community in which they’ll receive best in class education; a content platform and access to applications focused on connecting bartenders worldwide to services making their lives better. The way we serve the right content to the right users at the right moment is what will make our platform indispensable. Want to be part of this legacy?

About You

As the voice of our platform you will be a natural relationship builder who is equally happy, building new connections and networks, as you are spotting opportunities to collaborate with your own, extensive connections in the bartending world.

Responsibilities

With our Consumer at the heart, your key focus will be:
  • You will plan and deliver a seamless strategy which encompasses In-App, Social Media and IRL (In Real Life) community management
  • Shape and enforce community guidelines for an inclusive online community
  • Start and maintain conversations around our content by engaging with users, whilst monitoring and responding to all comments, reviews and feedback in a timely manner 
  • Own complaint and crisis management processes
  • Regularly review the data we have, to spot usage trends and provide insights and recommendations to both content teams and the wider business
  • Drive strong relationships with stakeholders, partners and agencies 
  • Work closely with the technology teams to ‘merchandise the app’ – develop and oversee the content feed to be compelling and interesting for returning app users 
  • Be able to leverage and grow the network of contributors and super users of Freepour

Skills and Experience

The Skills & Experience needed to create your legacy
  • Proven hands-on experience as a Community Manager, igniting online conversation and optimizing user engagement, whilst performing response management excellence
  • Proficient copywriting and communication skills as the curator of our platform content
  • Track record launching new community initiatives such as building an online forum or starting up an ambassador program
  • Creative and analytical thinker with capability to manage ambiguity in the quest for accomplishing goals
  • Ability to manage Hootsuite, Salesforce Marketing Cloud and WordPress would be an advantage
  • Live event management experience is a plus
  • Fluency in English is mandatory, further language of Spanish is favorable

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become 
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.