Skip to content


Careers at Bacardi

Junior Customer Service and Logistics Manager - Brazil

Job Name

Junior Customer Service and Logistics Manager - Brazil




São Paulo, São Paulo


Supply Chain & Logistics

Reporting Line:

Planning & Logistics Sr Manager, BUP

Job type:

Full time

Lead recruiter:

Leticia Napoli

About the role

This is your opportunity to make a difference in our internal / external customer experiences.

You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service and logistics team. You will operate as a key business & strategic Supply Chain partner to the Brazil cluster.

You will partner with our external customers, sales team, 3PLs & S&OP manager to develop strategies to radical improve customer experience, find productivity opportunities, and streamline internal process.


  • Supply chain strategy: In line with the Supply Chain Manager, develop and execute a comprehensive product supply strategic plan which will support growth and drive optimal customer engagement and satisfaction together with business profitability.

  • Leadership Team: Be an active part of the Supply Chain Leadership team in Brazil, ensuring strong supply chain representation and collaboration. Owning your role as an active and vocal member of Brazil organization delivering proactive insights, ideas, solutions, and challenges that amplify the growth and performance of the cluster.

  • People: Responsible for the team development. (4 team members). Ensure every team member has a clear and meaningful development plan in place and actively monitor and advance succession plans. Support your team by establishing a process for aligning day-to-day decisions to the strategic plan. Provide leadership and vision to the team.

  • Customer focus: Collaborate with customers to improve performance and customer service levels. Establish policies, procedures, performance metrics, and resource requirements to ensure reliability, speed, convenience, and best perceived value to the customer. Collaborate with customers allowing joined planning and proactive / efficient problem solving, efficient order management process.
    • Responsible for the customer service representatives, making sure that both internal and external customers are receiving high service level.
    •  Lead the development of the strategic plan to optimize order process from entry to delivery and establish the correct KPIs and controls in order to increase customer satisfaction.
    • Controls on-time and effective customers order processing and ensures the order to cash process is in line with the Company’s standards
    • Monitor with the team progress of sales, shipments, and deliveries to customers.

  • Logistics & distribution: within warehouse and to customers in Brazil
    • Optimize the distribution network within warehouse and from warehouse to customer to improve the service level (reduced lead time, consumer complaint…) and reduce the cost. Ensure efficient use of transportation resources while meeting the needs of the customer.Develop strategies and initiatives to optimize cost to serve and provide clear visibility of the total logistic budget to identify opportunity areas.
    • Responsible for the Distribution centres in Brazil manage by 3PLs
    • Strategic contact to control and monitor the activities of 3PL (Logistics/warehouse provider): conduct performance reviews and constantly looking to improve our distribution network.
    • Coordinate Procure-to-Pay (PTP) services activities together with BES Hub.
    • Oversees all inventory controls in the Warehouses.

  •  Quality and Compliance: Responsible for adherence to SOX.

  • Performance monitoring: accountable to develop a robust plan for the cluster driven by the following KPI’s:
    • Service: OTIF
    • Cost: deliver against budget and monitor cost per case,
    • SLAs with 3rd parties 

Skills and Experience

  • You will have experience in Logistics (National logistics) & Customer Service or related Supply Chain areas.
  • Experience in successful leadership of a team, with the ability to inspire and develop high performance teams.
  • Global volume consumer goods & drinks experience desirable, but you may well have additional experience in other industries. 
  • You will have experienced in working and managing 3PLs
  • Advanced English (Spanish is a plus).
  • SAP or any similar ERP knowledge.
  • Advanced knowledge on Excel

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.