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Bacardi

Careers at Bacardi

Logistics and Customer Service Manager

Job Name

Logistics and Customer Service Manager

Country:

Poland

City:

Warsaw

Function:

Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Supply Chain Director CEEBB

Job type:

Full time

Lead recruiter:

Paulina Siwek

About the role

Your Opportunity

An exciting opportunity to be a part of CEEBB Supply Chain Team, leading and improving logistics processes, ensuring perfect service level to our customers.

About You 

You are highly enthusiastic and action-oriented person, having consumer and customer in your heart. You love logistics, have high analytical skills enjoy challenges and problem solving and take satisfaction from working with an engaged and professional Team. 

Responsibilities

With our Consumer at the heart, your key focus will be to:
  • Ensure logistics network operational excellence and perfect customer service level
  • Monitor and report logistics KPIs. Take relevant corrective actions where necessary together with 3PL partners as well as local and Regional Bacardi Team.  Challenge the logistics parameters (drop size, picking rate, etc.) to improve overall network efficiency and customer satisfaction level
  • Initiate, manage and deliver route to market related projects 
  • Managing logistics projects with special focus on digitalization and value creation projects
  • Ensure legal compliance of logistics infrastructure with existing legal requirements including relevant permissions etc. 
  • Manage common problems / anomalies in the process of distribution of products in the domestic market and in inbound deliveries process
  • Manage physical stock take of goods in stock in the warehouse year in line with national law and internal procedures. Prepare relevant legal post and pre documentation.  Reflect stock take results in the SAP. 
  • Plan, monitor, approve and report back logistics spent on continuous basis 
  • Build and maintain of professional relationships with Customers and distribution network representatives by regular performance monitoring and holding direct meeting.
  • Manage cross functional / collaborative projects with Clients
  • Manage customer complaints, review reason, implement mitigation actions, report in QEHS system where necessary.
  • Manage a team of direct reports to ensure top performance and commitments delivery
  • Train and develop team members to ensure high skills and a successor ready
  • Ensure team is clear about priorities and what great looks like in external and internal customer collaboration

Skills and Experience

The Skills & Experience needed to create your legacy
  • Mastery in logistics: warehouse and distribution industry
  • 3+ years of Supply Chain experience – managing warehousing, domestic distribution, and customer service in FMCG 
  • 3+ years’ experience in managing and co-operation with Third Party Logistics Provider and direct Clients
  • Proven track of successfully implemented optimization projects 
  • High level of technical expertise, understands supply chain processes and information flow  
  • Has a proactive and strong customer-oriented mindset 
  • Focused on own and team’s development by being actively interested in personal learning and skills development  
  • Experience in successfully leading and developing direct reports
  • Detail oriented, precise, and accurate
  • Ability to work in a cross-functional and matrix environment
  • Collaborative skills in resolving logistics related issues with Commercial 
  • Advanced creative thinking skills with emphasis on developing innovative solutions to complex problems 
  • Fluent English written and spoken
  • Technical Skills: SAP (inventory management, from order to cash process) , IBP, ERP, Reporting tools  
  • Practical knowledge of logistics in highly regulated environment (excise goods) will be an asset
  • Functional Skills: Project management, market data analysis, report preparation and analysis
Personal Qualities
  • Belonging:  You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become Excellent oral and written communication skills, and the ability to deal with confidential issues, if applicable.
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Authentic, approachable, empathetic, and inclusive style of communication & collaboration, with the ability to work with diverse, geographically spread teams across multiple time zones.
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Rigour in execution of customer service activities and able to deliver with brilliance at pace. Integrity and hunger to be part of a winning team - working in close collaboration with other operations department towards a common goal.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with.
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. Tenacity and resilience to work through challenging hiring needs and multiple competing agendas in high demand/high speed situations.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.