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Careers at Bacardi

Manager, Employee (Primo) Relations – North America

Job Name

Manager, Employee (Primo) Relations – North America


United States of America


Miami, FL


Human Resources

Reporting Line:

VP, Human Resources North America

Job type:

Full time

Lead recruiter:

Lucy Abreu

About the role

Your Opportunity

As Employee Relations Manager, you will be responsible for supporting the HR & Legal organizations on all employee relations, policies, and procedures.

About You 

A dynamic, authentic, agile leader who is action-oriented and results-driven. You will have a strong HR background and a track record of successfully building and maintaining stakeholder relationships. You will need to manage and balance a matrix environment where different functions and teams could be competing for your time and attention. You will have strong credibility and knowledge in all aspects of HR and associated laws and policies.


With our Consumer at the heart, your key focus will be to:
  • Analyzes information and data necessary to assess disputes' underlying causes and policy disputes. This may include management proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances. Evaluates current tools and training programs to ensure consistent and timely application of performance management and progressive programs.
  • Uses surveys, interviews, and other studies to conduct research related to policies, compensation, and other employment issues. After analyzing the information, makes recommendations on corrective action and/or changes.
  • Partners closely with the Legal team to research and communication laws and legal requirements concerning employment-related issues/disputes to managers, supervisors, and primos.
  • Advises and trains managers and supervisors in best primo relations practices and strategies for managing supervisor problems and primo grievances. Develops further training as needed.
  • Collaborates with internal and external legal counsel and departments in the preparation for termination requests, severance eligibility, and potential litigation matters.
  • May participate in focus groups and/or think tanks to improve communications between management and primos.
  • Continuously evaluates programs and market trends to ensure best-in-class performance management.

Skills and Experience

The Skills & Experience needed to create your legacy:
  • Excellent oral and written communication skills.
  • Thorough understanding of state and federal laws concerning primo relations.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Thorough understanding of negotiation techniques.
  • Thorough understanding of dispute resolution and compensation administration.
  • Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
  • Ability to travel to various Bacardi locations as needed to resolve disputes and/or execute terminations.

Personal Qualities:

  • University Degree and 5+ years HR or Labor Relations experience, preferably with experience supporting large teams and senior HR and business leaders; Strong understanding of US Labor Laws.
  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
  • Self-Awareness: You have high levels of self-awareness, are reflective, and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.

  • We are looking for people who are agile, mobile, and aspire to experience different cultures. Previous experience from consumer goods and/or beverage companies would be beneficial.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.