Skip to content


Careers at Bacardi

Manager, Human Resources Operations – North America

Job Name

Manager, Human Resources Operations – North America


United States of America


Miami, FL


Human Resources

Reporting Line:

VP, Human Resources North America

Job type:

Full time

Lead recruiter:

Lucy Abreu

About the role

Your Opportunity

As HR Operations Manager, you will be responsible for supporting HR and business teams to manage, execute and deliver HR administrative activity for Bacardi North America.

About You 

A dynamic, authentic, agile leader who is action-oriented and results-driven. You will have a strong HR background and a track record of successfully building and maintaining stakeholder relationships. You will need to manage and balance a matrix environment where different functions and teams could be competing for your time and attention. You will have strong credibility and knowledge in all aspects of HR and associated laws and policies.


With our Consumer at the heart, your key focus will be to:

  • Responsible for the HR Operations team of North America; effective management of critical HR systems (Workday) which champions a culture of engagement, drives business results, ensures compliance, and incorporates practices and processes that are proactive and agile.
  • Deliver quality customer service support to the HR function. Always looking for efficiencies and automation.
  • Works in total collaboration (and at times at the direction of) HR Business Partner teams; Holds teams accountable for producing high-quality work that meets business initiatives and compliance requirements related to HR administration, HRIS, and employee data. 
  • Manage staff of 2 in completing HR-related processes accurately and timely according to established policies and procedures, while applying continuous improvement.
  • Maintain appropriate records, files, documentation, etc. to support HR/People/Talent agenda for the business
  • Develops and maintains proactive reports and HR metrics that offer strategic insight for HR Business Partners and functional leaders for the North American region.  
  • Act as the point of contact for escalated inquiries, requiring a high-level knowledge of HR processes and applicable laws to ensure compliance and alignment with company policies and procedures
  • Manage workflow of service cases, Workday tasks, audits, and projects to be distributed evenly across the teams.
  • Assist with HR special projects and performs other duties as assigned Recommend improvement on business processes to enhance current processes; Identify opportunities and provide action plans to leaders.
  • Works closely with Finance team to track structure cost budget for the HR team, Primo relocation, and immigration cost to ensure compliance for FY (fiscal year).
  • Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of the department.

Skills and Experience

The Skills & Experience needed to create your legacy:
  • High energy level/ability to adapt, motivate and support HR programs across the business.
  • Strong drive for results with a positive, transparent, and ethical style.
  • Handles ambiguity with comfort, is resourceful, has solution orientation, and has a growth mindset.
  • A self-starter, who works well with autonomy and can prioritize with sound judgment and take solutions to the next level.
  • Strong relationship builder in complex organizational contexts.
  • Technical HRIS/Workday skills will help to support the candidate’s success.
Personal Qualities:

  • University Degree and 5-7+ years HR experience and 3+ years of people management, preferably with experience supporting large teams and senior HR and business leaders; Strong understanding of US Labor Laws.
  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
  • Self-Awareness: You have high levels of self-awareness, are reflective, and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.


  • We are looking for people who are agile, mobile, and aspire to experience different cultures. Previous experience from consumer goods and/or beverage companies would be beneficial.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.