Manager, Tech Services - Forecast To Stock

Job Name

Country:

United States of America

City:

Miami, FL

Function:

Information Technology

Reporting Line:

Senior Manager, Tech Service, Forecast To Stock

Job type:

Full time

Lead recruiter:

Jonathan Rodriguez

About the role

Your Opportunity

As Manager, Tech Services, FTS you are the global End-to-End owner of several key Tech solution(s) – within Forecast To Stock area. You are ensuring your solution is global (replacing any local specificities by standards whenever possible) and that it runs smoothly in the countries where deployed. Gatekeeper and architect, you are developing the strategies, priorities, initiatives and communication plans that maximize value, adoption and satisfaction of the solution. You own the delivery of the solution and its associated metrics (SLA,…). You also ensure your solution evolves including enhancements requests management and prioritization together with the business. From a support standpoint you ensure support at level 1 and 2 are properly handled and you get involved in escalation mode at level 3 when the solution needs to be modified to ensure continuity. You own overall incident management for your solution.

Through business partner, you are in touch with the markets and plants, working closely with the Business Process Owners (BPO) and Business process Leaders (BPL) - when applicable - and are able to understand and identify specific needs. You very often run the network of key users / super-users the regions/markets.

You are good at managing the BPOs expectations and coordinate with project teams and vendor what has to be achieved. You control any implementation that touches your solution and manage if any dependency with other solutions. You also ensure documentation is up to date.

As resource part of projects, you are responsible for gathering and translating business requirements into detailed function specifications, managing requests for changes to the specifications or approving functional specifications. You can also act as consultant on your solutions.

At this position, you will report to a Director/Senior Manager, Tech Services.

While the role is global in scope, the location is based in the US to facilitate the high volume of North American projects.

This role can be coupled with a Project Management role (as per separate Tech role profiles).

Responsibilities

With our Consumer at the heart, your key focus will be to:

Impeccable end-to-end management of your solution(s)

Plan, Build and Run your solutions to meet the Tech strategy and business requirements
Review business requests for service enhancements, as well as Tech service changes requests for standards enforcement - then prioritize the work, in line with the solution/service strategy
Guides continuous improvement efforts for your solutions, develop business cases, understand your users
Ensures the support of existing applications, solutions, systems through the adequate support center
Understand the impact of new technology for your solutions and adapt plans and architecture accordingly
Governs Tech security, compliance and Tech audits for your solution
Effectively manage and strengthen vendor relationships
Formulate, negotiate and maintain SLA (Service Level Agreement) for your solutions
Measure and communicate key performance metrics for your solutions- analyze data to discover opportunities for improvement
Create and maintain documentation for configuration throughout the system development lifecycle
Train super users/end-users on established programs
Communicate at relevant frequency key metrics on your solutions

Business and Tech organization engagement on your solution(s)

Manage communication and alignment with stakeholders (build strong relationship outside Tech)
Create excellent relationships within the other Tech organizations
Act as a consultant/expert to other IT services as needed
Towards business management, be the escalation point for performance issues/outages
Develop your network, internally and externally and leverage it
Create lasting beneficial relationships with strategic external partners

Financial management of your solution(s)

Meet or drive down budget allocated to the change/enhancement requests of your solution

Be an inspiring IT leader

Coach, mentor, provide constructive feedback and develop the Tech organization around you (would you have or not direct reports)

Skills and Experience

The Skills & Experience needed to create your legacy

Deep Business Knowledge - Understand the business processes. Ability to develop business cases
Deep knowledge of your solutions technology, certification is a plus when applicable

SAP-ECC (must in MM and PP, nice to have PP-PI, PM, IM, WM, QM)
SAP-APO (SCM, must DP, SNP and PPDS, nice to have SNC)
SAP-IBP (Must S&OP, demand, control tower, response & supply, CPI-DS and SDI, nice to have Inventory)

Experience with a System Development Lifecycle methodology

SAP-Solman

Experience in creating, modifying specifications and configurations to meet specified requirements
Experience developing and executing integrated test plans
Experience communicating technical solutions to the business
Experience in IT service delivery, with direct business engagement
Experience working effectively in a cross functional team
Possess data analysis skills
Experience of managing vendors relationship
Experience in IT financial management / pricing
Experience/exposure to different markets dynamics/specificities/cultures
Experience in project management
Proficiency in English language skills

The following experiences are recommended:

Experience with a System development lifecycle methodology
Experience in multiple IT services/programs in the company
Assignment in another function (especially Supply Chain) to gain deep business understanding
Fluent in another language than English
Experience in leadership roles in international environment (across multiple countries) and abroad

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

· Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

· Family; We treat each other, and our communities, like Family. Always.

· Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.