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Careers at Bacardi

Market Fulfillment Assistant

Job Name

Market Fulfillment Assistant






Operations - Supply Chain - Logistics

Reporting Line:


Job type:

Full time

Lead recruiter:

Cléa Senelle

About the role

What does a Market Fulfillment Assistant do?

The key responsibility of the position is to manage order fulfillment process from order reception to order shipment in accordance with Global customer service performance standards and to lead the order tracking process including deviations and delays reporting and driving solutions.


With our Consumer at the heart, your key responsibilities will be to:
  • Build and maintain market relationship by managing customer order book and effectively updating on order fulfillment status. Ensure customer request response and investigate solution for critical issues in order to continuously improve customer satisfaction
  • Manage orders portfolio, including system and non system integrated distribution entities and 3rd party Customer orders (Stock Transfer Orders, including samples) to meet demand as per agreed business rules and performance standards
  • Propose product replacement when necessary to customer/CSR 
  • Ensure weekly optimized product replenishment plan in place to support integrated Bacardi Distribution entities as per DDR process in order to meet demand signal, and communicate to relevant DDR Markets
  • Inform and escalate supply issues leading to back order risks (raw material availability, production shortage, quality issue etc.) to Regional Supply Chain when appropriate and propose corrective actions
  • Work closely with production planning and logistics functions to ensure shipment plan is secured or can be adapted to best meet demand. Inform and challenge internal team and transport representative to achieve the perfect execution of order fulfillment throughout the manufacturing and delivery process
  • Ensure products switch are managed properly at order level to avoid inventory obsolescence and write off – phase in / out process
  • Effectively book all cased goods shipments in accordance with order RSDs and stock availability, taking into consideration OFR rules
  • Monitor carrier bookings and follow up any which have not been accepted by appointed carrier
  • Communicate to all relevant parties any delays in order shipments relating to transportation issues
  • Work with 3PL/4PL suppliers to improve adherence to agreed collection dates/times, and also to ensure that all equipment fully meets Bacardi quality requirements
  • Support the Warehouse Supervisor in the investigation of any distributor complaints relating to cased goods and provide a report of findings and recommendations for action required
  • Support continuous improvement activities and project implementation within Bacardi FR Operation
  • Make sure that the transport is provided in time at all times
  • Maintain and adhere to Weekly Fulfillment KPI
  • Work with preferred Haulage company and JFH 4PL on daily adherence to the shipment plan schedule
  • Work closely with production planning and logistics functions to ensure shipment plan is secured or can be adapted to best meet demand.

Skills and Experience

The Skills and Experience needed to create your legacy:
  • Experience in an order fulfilment production environment > freight forwarder, transportation planning, warehouse logistics and production planning
  • Excellent computer skills including excel, high literacy and SAP ECC/APO experience or any other planning and ERP system knowledge.
  • Strong analytical skills with ability to zoom into right data to drive decisions, determine course of actions required to match supply and demand and assess risk in supply base and infeed.
  • Self starter who works well under limited direction. Ability to work independently with high degree of initiative and drive
  • Detail oriented with strong organizational and planning skills
  • Ability to make quick decisions for corrective action
  • Ability to multi-task and handle multiple priorities in a challenging, fast paced environment
  • Detail oriented with strong organizational and planning skills
  • Excellent communication skills, tailoring messages for specific audience.
  • Highly active working knowledge of logistics and compliance tools..
  • Working knowledge of production planning techniques and challenges 
  • Competent in Excel pivot tables, look-ups etc.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.