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Careers at Bacardi

OTC Collections Sr Analyst

Job Name

OTC Collections Sr Analyst


Costa Rica




Finance - Administration

Reporting Line:

Team Lead, BES, OTC, Accounts Receivable

Job type:

Full time

Lead recruiter:

Giulia Aglieri Rinella

About the role


The OTC Sr. Analyst, reports directly to the OTC Accounts Receivable Team Lead of Global Shared Services Center in support of its mission to leverage resources  on a global scale through  the use of shared services to reduce costs, maintain or
increase customer service, and build new capabilities. Responsibilities include the delivery of Best In-Class OTC processes in accordance with negotiated Service Level Agreements.


Bacardi Business Service is looking for high performing individuals who are success driven and interested in a career at Bacardi. The Sr. Analyst position is a highly competitive  role structured  to strengthen accounting and finance competencies.
You will be managing  proper collection activities and efforts to ensure timely and accurate recovery and make sure that customer deductions and discrepancies  are properly handled and resolved.


  • Execute the collections process cycle (customer contact, escalations, legal referrals, etc.) to accelerate cash collections, and reduce DSO and overdue  percentage.
  • Create  on a monthly collections strategy to make sure targets  are achieved.
  • Coordinating with the Rebates and Customer Services teams to provide visibility of deductions and a prioritization of cases  to be tackled.
  • Completion of monthly tasks such as SOX controls, reports and information delivered to key stake holders.
  • Coordinating  with the Cash Apps team to make sure accounts are reconciled and payment are applied accordingly.
  • Becoming a problem solver of issues reported by customers  and key stake holders. Manage escalation and keep track of common mistakes and complaints
  • Keeping track and providing visibility of trends that produces un-collectability (Disputes/claims, Rebates deductions, returns, etc.)
  • Conduct regular touchpoint meetings with key stakeholders  (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support.
  • Ensuring  a high level of global process efficiency and effectiveness.

Skills and Experience

  • Minimum of three years of experience working across one or more of the Order to Cash areas: (cash application, credit management, collections, rebates, billing, disputes management, etc)
  • Experience working  in Shared Services  environments.
  • Intermediate - Advanced in English
  • Finance Background.
  • Experience using SAP platform.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Ability to prioritize tasks and manage his/her time efficiently.
  • Ability to push creative thinking beyond the boundaries of existing company practices and mindsets.
  • Detail oriented with the ability to capture information  in a clear, concise manner and can adapt information for various audiences.
  • Proactive individual that can collaborate  and build effective relationships across all levels of the organization.
  • Works well in a team environment and is a self-starter that continuously is thinking  on how things can be done better requiring minimal direction and support.
  • Knowledge of standard business practices and professionalism in a customer service environment.
  • Advanced knowledge of MS Office (outlook I excel/ word/ PowerPoint / Teams)

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.