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Careers at Bacardi

Operation Manager Terrazza Martini

Job Name

Operation Manager Terrazza Martini






Marketing - Communication - PR

Reporting Line:

MARTINI Brand Homes Manager

Job type:

Full time

Lead recruiter:

Sandra Vanlooy-Taylor

About the role

The Operation Manager, in respect of the given annual Turn Over target, is responsible for managing the overall operations of Terrazza Martini Milano across different activities: A leading Meeting and Event venue on weekdays and to be soon open to the public on weekends with a new Martini Bar and Roof top experience concept. He or She will be responsible for delivering an excellent guest experience. The successful candidate will be able to forecast, plan, manage staff and finance. The goal is to deliver a Premium Martini brand experience, while maximising sales and revenue, and keeping running costs low.  The measures of success will be through customer satisfaction (Tripadvidor, direct feedback etc) and employee engagement.


  • Have a fundamental understanding of the key importance of excellence in consumer/guest experience and hospitality.
  • Lead and manage Terrazza Martini operational team. Hires, manages and trains Terrazza Martini operational staff in all technical and non-technical aspects of their role including standards of quality and service. Work closely with external Catering or Interim partner to manage subcontracted employees.
  • Juggle between two mindsets/focuses – Firstly, manage the guest experience (F&B, Bar, Brand element) that operates during weekends, representing the Company in front of any joint operating partners, and secondly, oversee events operation and organization on weekdays, in respect of given annual Turn Over and EFO target.
  • Responsible of the Terrazza Martini weekend experience concept creation, execution and evolution of its content in the future, working closely with the wider Brand Team to ensure the concept is on brand.
  • With Terrazza Martini team fully responsible of the entire daily operation: sites inspection, event execution
  • Oversee Financial administration using Martini Management Tools, including PO requests and vendor management
  • Working closely with Martini Brand Homes Sales and Marketing Manager and Terrazza Martini Business Development Manager, the Operation Manager will contribute to promote the venue, investigating all potential business channel and customer prospect. Acquire new customers, develop partnerships and consolidates existing community according to the Business Developer and through promotion activities and relational skills and ability.
  • Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.

  • Creates and updates SOPs for each outlet, training plans and implement all F&B procedures and ensuring legal compliance with all local laws

  • Maintains hygiene, safety and healthy environment establishing, following and enforcing sanitation standards and procedures

  • Responsible of the maintenance and upkeep of the site working closely with Facility Management company

Skills and Experience


  • Based permanently in Milano as Operation ManagerAd-hoc hours - evenings and weekends
  • Functional competencies
  • Italian and English Speaking


  • Experience in the operation management of a leading Bar, Hospitality based Guest Experience/tour attraction, Roof Top or Restaurant in Milan
  • Experience in capex project or opening management 
  • Entrepreneur Mindset – can do attitude
  • Awareness of the competitive market and latest trends in the branded hospitality experience (ideally, working with cutting edge technology)
  • Fundamental understanding of the key importance of excellence in customer experience and premium hospitality – A love of the industry
  • Minimum 3 years operational running of a similar business in hospitality or tourism sector
  • Knowledge of H&S requirements within the workplace and the F&B and events industry
  • Experience in operational system set-up and management for all daily activities (banking/stock taking etc.).
  • Must be highly capable in the use of all Microsoft tools including Excel, Word and Powerpoint
  • Highly organized and comfortable working within a team and on own initiative, but able to work within set parameters
  • Flexibility – evening & weekend work will be required
  • Experience working with contractors


  • Knowledge of entertainment or experiential venues visitor attractions or leisure lead qualification
  • Proven experience in managing people, processes, projects and change management in a leisure lead setting
  • Confident and endearing personality
  • H&S course certificates

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.