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Careers at Bacardi

Operational Excellence Analyst – Professional

Job Name

Operational Excellence Analyst – Professional


Costa Rica




Finance - Administration

Reporting Line:

OPEX Manager

Job type:

Full time

Lead recruiter:

Pablo Segura

About the role

Your Opportunity

Your ability to operate and orchestrate seamlessly within the matrix will be critical for your success in this role and of the function. This role requires interactions across many functions (Finance & Non-Finance) as a resource to the international markets and service center employees.  As a key enabling position in the service center, a customer service mindset is essential.  The desired candidate will deal with confidential and sensitive data and must ensure conformity with policies, procedures, and regulations of Bacardi and external government agencies.

About You
  • Be an outstanding team member as part of a team that will identify and improve effectiveness to the services provided by BES. 
  • Foster an Operational Excellence Culture within BES 
  • Standardize and document processes to drive excellence. 
  • Provide the insights and analysis to maximize resources, performance, and efficiency through analysis 
  • Provide a study of KPI’s and SLA’s of our Shared Service Center. 


With our Consumer at the heart, your key focus will be to:
  • Be an outstanding team member as part of a team that will identify and improve effectiveness to the services provided by BES
  • Foster an Operational Excellence and Continuous Improvement Culture within BES 
  • Standardize and document processes to drive excellence
  • Provide the insights and analysis to maximize resources, performance and efficiency through analysis 
  • Analyze KPI's and drive adherence to the SLA's of our Shared Service Center. 
  • Become a point of contact for Operational Excellence in BES entities
  • Support and drive a culture of Operational Excellence through Lean Six Sigma tools and methodologies
  • Provides the support and training required to develop a well-rounded skillset, which be the foundation for advancing at Bacardi
  • Lead identification of business transformation across the BES Finance stream

Skills and Experience

The Skills & Experience needed to create your legacy
  • University degree in Business/Accounting or related discipline
  • 1-2 years experience in Operational Excellence roles required
  • Experience in Shared Services environment preferred 
  • Excel and VBA Knowledge is preferred 
  • KPI, Productivity and Metrics Management is preferred
  • Lean Six Sigma Certification is preferred 
Personal Qualities
  • Ability to encourage creative thinking beyond the boundaries of existing company practices and mindsets 
  • Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences 
  • Anticipates customer needs and seeks to create value for the customer 
  • Proactive individual that can collaborate and build effective relationships across all levels of the organization

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.