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Careers at Bacardi

Cash Collector (Benelux)

Job Name

Cash Collector (Benelux)






Finance - Administration

Reporting Line:

OTC Manager

Job type:

Full time

Lead recruiter:

Sophie Dewulf

About the role

Your Opportunity

The Order to Cash Coordinator reports directly to the OTC Collections Supervisor based in Barcelona, and it is responsible for delivering Best In-Class OTC processes in accordance with negotiated Service Level Agreements for the Benelux Cluster. The individual will implement and execute process strategies within the following broad functional areas:
  • Collection Management – Manage proper collection activities and efforts to ensure timely and accurate recovery of this important asset 
  • Deductions Settlement – Ensure customer deductions and discrepancies are properly handled and resolved.
In addition, the position will be responsible for Bad Debt determination, overdue balances analysis, collection forecast, AR Aging management, account reconciliation, among others. 

About You 

Bacardi Enterprise Service is looking for high performing individuals who are success driven and interested in a career at Bacardi. The Collections professional position is responsible for coordinating timely payment of invoices to maximize cash flow, design and execute portfolio management strategies that ensure targets are achieved. Proactively partners with internal and external customers to identify trends and resolve issues causing late payments.

The ideal candidate should have experience working in Finance.


With our Consumer at the heart, your key focus will be to:
  • Perform tasks related to Order to Cash within the Bacardi Enterprises Services, which serves over 84 legal entities and Corporate Headquarters operations.
  • Execute the collections process cycle (customer contact, escalations, legal referrals, order analysis and release, etc.) to accelerate cash collections, and reduce DSO and overdue percentage for Benelux (Belgium, Netherlands, and Luxembourg)
  • Coordinate with the Rebates and Customer Services teams prioritization of invoices based on deductions. 
  • Complete monthly tasks such as SOX controls, reports and information delivered to key stake holders.
  • Coordinate with the Cash Apps team to make sure accounts are reconciled and payment are applied accordingly. 
  • Be a problem solver of issues reported by customers and key stake holders. 
  • Manage escalation and keep track of common mistakes and complaints
  • Keep track and provide visibility of trends that produces un-collectability (Disputes, Rebates deductions, returns, etc.)
  • Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support. 
  • Ensure a high level of global process efficiency and effectiveness
  • Communicate effectively with internal Bacardi clients as necessary to ensure that work is properly delivered.
  • Influence the markets to follow the correct procedures and policies. 
  • Consistently propose, meet, or exceed Service Level Agreements.
  • Serve as business process specialist responsible for standardization and governance of specific process. 
  • Continuously identify, propose, and execute process improvements.
  • Develop accounting capability and technical mastery in the Order to Cash organization via training programs

Skills and Experience

The Skills & Experience needed to create your legacy
  • Proficiency in Dutch, French, and English languages.
  • Finance Background.
  • Experience using SAP platform.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Ability to prioritize tasks and manage his/her time efficiently. 
  • Ability to push creative thinking beyond the boundaries of existing company practices and mindsets. 
  • Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences.
  • Proactive individual that can collaborate and build effective relationships across all levels of the organization.
  • Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring minimal direction and support. 
  • Knowledge of standard business practices and professionalism in a customer service environment 
  • Advanced knowledge of MS Office (outlook / excel / word / PowerPoint / Teams)
The following experiences are preferred:
  • Experience in Shared Services environment. 
  • Experience in the Spirits and/or FMCG industry is a distinct advantage.
  • Minimum of three years professional Customer Financial Services experience in progressively responsible roles. 
  • Minimum of three years of experience working across one or more of the Invoice to Cash process areas: (cash application, credit management, invoice collection and deduction settlement)
Personal Qualities
  • Proactive individual that can collaborate and build effective relationships across all levels of the organization.
  • Ability to create capability in other members of the team, in a way that his/her technical mastery can be transmitted to them. 
  • Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring minimal direction and support.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.