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Bacardi

Careers at Bacardi

Reservations Coordinator

Job Name

Reservations Coordinator

Country:

Puerto Rico

City:

Cataño Puerto Rico

Function:

Marketing - Communication - PR

Reporting Line:

Assistant General Manager

Job type:

Full time

Lead recruiter:

Julissa Cruz

About the role

Your Opportunity

Reservations Coordinator is a key role in servicing consumers with their planning, reservations, invoicing, billing, and tour requests for the Brand Home. This role’s primary focus is to manage all incoming communications and keep the calendar up to date. 

Responsibilities

With our Consumer at the heart, your key focus will be to:
  • Respond and traffic all emails in the consumer service email. 
  • Provide clients with assistance in response to email requests via service calls. 
  • Coordinate and manage events in the booking system.
  • Manage event planners and tour operator bookings/DMCs, including generating quotes and invoices for booked events and follow up billing and payment.
  • Keep the Brand Home events calendar up to date which includes events, VIPs, and private groups.
  • Responsible for the coordination and payment process of experiences while providing an excellent service. 
  • Prepare and submit metrics/reports regarding bookings, events, visitors, etc.
  • Any other duty reasonably assigned by the Brand Home team. 
Systems used:
  • Outlook & Microsoft programs – heavy use of Excel for invoicing.
  • Zendesk customer service platform – customer contacts through website.
  • Encore ticketing, booking and POS system.
  • Payment processor systems for manual charges or issue refunds.
  • Third party sales platforms, such as Viator.
Additional Requirements: 
  • Travel throughout Puerto Rico and Internationally 
  • Working alternating shifts
Physical Requirements and work environments
  • Sitting down for long periods
  • Moving objects <10 lbs.

Skills and Experience

The Skills & Experience needed to create your legacy

Education
  • Bachelor’s degree with a Concentration in Communications/Hospitality
Experience
  • 1 year Hospitality, customer service, front office and tour coordination preferably with a license/certification in Tourism / Hospitality 
Skills
  • Excellent verbal and written communication skills in English & Spanish
  • Familiarity in electronic systems (Word, Excel, PowerPoint, POS, Emails, Internet)
  • Experience with cash handling
Competencies
  • Team Leadership
  • Effective communication
  • Management of multiple priorities
  • Sense of urgency
  • Negotiation skills
  • Analysis and proactive problem-solving
  • Goal orientation
  • Planning and execution
  • Engagement with the client
  • Capacity for judgement and decision making

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.