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Careers at Bacardi

Senior Director - Technology - Bacardi NAM

Job Name

Senior Director - Technology - Bacardi NAM


United States of America


Miami, FL


Information Technology

Reporting Line:

Chief Information Officer

Job type:

Full time

Lead recruiter:

Malaika Haynes

About the role

Your Opportunity

Sitting on the Senior Leadership team you will be the Strategic Technology partner for North America, Latin America and the Caribbean, and will be accountable for the end-to-end delivery of the technology portfolio and operations. 

About You 

An inspirational and proven leader who can develop Primos personally and professionally, enabling them to bring their best selves to work. Able to execute at an operational level to provide incredible technical support and end-user experiences whilst operating at a strategic level to build planning and budget cycles and facilitating business engagement. A subject matter expert who can see the bigger picture in how digital and technology will enable our ‘new better’ and our business strategy.


With our Consumer at the heart, your key focus will be:

As part of the leadership team in NAM & LAC, your role will be to drive clarity by:
  • Build relationships and understand your regions business partners needs
  • Identifying and prioritize those needs
  • Articulate a value proposition to meet those needs.
  • Build stakeholders engagement around the proposed solution 
  • Lead the end-to-end execution of the solution, establishing measures of success and driving adoption.
  • Be the escalation point of any performance issues or service outages 
As part of the Technology Team, your role will be to consistently improve service delivery by:
  • Share your business partners needs and represent their interest within the Technology function
  • Own the delivery of the technology plan for the region and ensure alignment/adoption by the leadership teams
  • Drive on-going review with key stakeholders of the products & services delivered (monthly KPI metrics) 
  • Provide input to the Product & Services organizations to continuously improve our ability to better serve the needs of the region. 
Project Management:
  • Accountable for delivering projects in time and in budget and manage expectation with transparency when needed.
  • Lead multi-functional projects teams, ensuring comprehension of how projects ties in with the overall strategy, providing clear definition of roles and responsibilities and providing continuous support and guidance. 
  • Understand and articulate for NAM, LAC and Analytics business partner the charging processes involved in delivering services/solutions
  • Effectively manage the value proposition of the programs/projects you are accountable for, as well as the running cost for the services and support operations.
Create winning team spirit and build an organization for the future:
  • Drive a shared vision and common purpose across the region and lead the execution of the people strategy within your team and function. 
  • Model our values of Family, Fearless and Founders and set standards for team to behave in accordance to these values
  • Set high performance standards, align Primos behind the goals and create a context where they feel safe to contribute to their maximum ability. 
  • Ensure the continuous development of team members by deploying training, delivering timely feedback, providing coaching, designing on the job developmental experiences and promoting talent.
  • Orchestrate the functioning of the matrix organization, by identifying and including stakeholders appropriately.
Vendor management:
  • Maximize the value of our key partnerships and ensure that the partners deliver services that meet the business requirements and the agreed SLAs
  • Align service requirements measures and scorecards with the partners, conduct regular meeting with partners to review performance & SLA
  • Coordinate necessary changes to outsource contract in line with business requirement and global IT strategy

Skills and Experience

The Skills & Experience needed to create your legacy
  • Deep technical and business knowledge enabling you to effectively connect technical solutions across the market to increase value
  • Extensive experience across multiple technology services / programs 
  • Experience leading teams and working across a matrix organization
  • Exposure to global technical functions, different markets, dynamic and specificities 
Personal Qualities
  • A nurturing line leader, mentor, and coach who can build and support high performing teams
  • A leader comfortable in dealing with ambiguity, complex markets, and extensive network of stakeholder.
  • A result orientated project manager 
  • Natural business gravitas with strong data & analytics acumen

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.