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Careers at Bacardi

Senior Manager Business Intelligence LAC

Job Name

Senior Manager Business Intelligence LAC




Tultitlan, Mexico


Information Technology

Job type:

Full time

Lead recruiter:

Jessica Lopez

About the role

As Senior Manager, IT Services, you are responsible for developing and delivering Business Intelligence (BI) service in the LAC region as well as contributing to the development of Bacardi global BI platform – The Data Distillery.
You will lead BI strategy and portfolio management in the region, service roadmap, innovation and initiative pipeline,you will prioritize initiatives, manage communication and also negociations with partners and vendors.
You will work with the regional leadership to understand the business outcomes of the service, but also with architects, global service delivery team and external service providers to understand the underlying technologies.
You will have ownership on cost and value of BI Service, service health (User satisfaction) and initiative portfolio to deliver the KPIs and the vision in the region. You are accountable for enhancing the service, as well as for service delivery and support.
At this position, you will report to Senior Director, IT Services, Business Intelligence and Analytics.

Key accountabilities and responsibilities

  • Make relevant the BI strategy in the region. Drive clarity on priorities
  • Articulate the region needs, identify unmet needs for BI to deliver value to the company. Translate in IT terms if need be and input into the BI Service strategy
  • Identify and qualify business transformation ideas
  • Own the overall BI action plan for the region, aligned with the region IT Business Partner

Communication / Business and Community engagement
  • Ensure business engagement on the projects and create trusting relationships
  • Own communication, reporting and project management processes
  • Ensure excellent/very precise communication within the project team and to the stakeholders on the scope/requirements, status, risks and issues,…
  • Create excellent relationships with the Global IT Services and Operations organizations, with client managers – leverage the internal and external resources
  • Effectively work with suppliers/external partners and third parties to have clear objectives, reasonable cost and continuous improvement and delivery

Deliver your IT Business Intelligence project(s) to a successful closure 
  • Responsible for the IT Business Intelligence projects delivery and results according to success criteria (scope, quality, time, budget). 
  • Manage the scope, planning, and execution of the IT Business Intelligence projects throughout their lifecycle
  • Partners with business sponsors to define scope, success metrics and criteria 
  • Ensures IT Business Intelligence projects are executed in a consistent manner and/or fulfilled within established standards 
  • Communicate pro-actively, plan key project phases ahead of time 
  • Develop, implement, and manage process blueprints, policies, workflows, and data flows. Manage and mitigate risks and issues.
  • Escalate and resolve in a timely manner any issue, scope change request or budget concerns Manage SLA (Service Level Agreement) with external service providers 
  • Develop the Commercialisation plan and Drive adoption of the Business Intelligence Solutions. 
  • Ensure training plan is in place. Ensure compliance with general company and IT policies and procedures

Own one or several Business Intelligence products
  • In addition to your regional responsibility you will own one or several Data Distillery analytics or performance management products (a set of reports, dashboards or analytics models and apps for specific business process area)
  • Product ownership assumes end-to end ownership of the product development (business needs identification, ideation, prototyping, development and continuous improvement) and support leveraging global BI organization and external service provider
Communication with:
Both Internal and External Parties 

Level of Communication (Check one): 

Innovation: Identify, develop, and make improvements to new ideas, techniques, procedures, services, or products:
Modify - adapt or enhance quality or value

Measures of success

Yearly promise to the business
Total cost of BI ownership
Client satisfaction: informal & formal feedback
Communication of delivered business value
User satisfaction: BI USAT Survey
For this role, you will receive the following:  A competitive base salary, annual bonus in line with our Annual Incentive Plan and competitive local market benefits.

Critical experiences for success

To be successful in this role you will have/be: 
  • Understand the business and business processes with the ability to effectively connect technical solutions to them and increase value 
  • Experience in Business Intelligence architecture, toolset & application in a consumer goods environment and foundational technology of Bacardi Data Distillery (SAP BI and Azure Analytics) 
  • Experience of a leadership role in a matrix organization, managing multiple stakeholders and external partners/vendors in a complex environment 
  • Passion for winning. An inspiring leader that people want to follow 
  • Strong communicator, both internally and externally, at ease both with end-users and top management 
  • Experience in leadership role in international environment (across multiple countries) and abroad Experience/exposure to different market dynamics/specificities/cultures 
  • Experience in project management and finances 
  • Experience in management of others, coaching and mentoring IT & innovation savvy 
  • Proficienct in English language skills 

The following experiences are recommended
  • Assignment in another function to gain deep business understanding

Living our Values and demonstrating high Learning Agility will be fundamental not only for success in this role, but also for potential growth to other roles across Bacardi in the future.  We have a clearly defined Leadership Excellence framework, and you will be expected, as a senior leader to be a role model of all 6 elements: Focus Externally to Win / Drive Execution & Results / Lead Strategically & Know your Business / Make the Matrix Work / Lead by Example and Develop and Inspire Talent

Our ways of working

Our family legacy has positively influenced our ways of working and has shaped the values to which our employees aspire. We’re caring, like a family, and not only internally, but also in the wider communities in which we operate. This is demonstrated by our commitment to both act responsibly and promote the choice to drink responsibly. We trust one another, and through that trust are able to forge strong teams and networks that empower our matrix organization structure. We’re passionate, reflecting our Latin heritage, and this means that we commit more than just time to our work: we commit energy, heart and soul. We are dedicated to being a role model in our industry, and we approach everything we do with Integrity First. Together, our values help us create what we’re most proud of: our True Heart and Winning Spirit – both in our home markets and across the world.