Skip to content


Careers at Bacardi

Senior Manager, Technology, AMEA Commercial Service Management

Job Name

Senior Manager, Technology, AMEA Commercial Service Management


United Arab Emirates




Information Technology

Reporting Line:

Snr Director, Technology, Commercial

Job type:

Full time

Lead recruiter:

Rakshitha Ravishankar

About the role

Your Opportunity

Join our ambitious Global digitalization programme and help us shape & build tools and solutions that will help Bacardi achieve its transformation for growth across the next ten years.

Responsible for Commercial Technology within the Region, you will be working with Regional and Global stakeholders to identify, implement and drive adoption of solutions that meet critical Commercial business needs.

About You

An inspirational and proven leader with experience operating at a strategic level with senior stakeholders, facilitating business engagement, driving standardization, simplification, and digital transformation.

A subject matter expert across a broad range of commercial technology solutions with ability to manage and execute at an operational level. 

Passion and talent for developing people, ability to manage senior stakeholders, comfortable working within a highly matrixed, geographically dispersed, and multi-skilled organisational environment.


With our Consumer at the heart, your key focus will be to:
  • Engage with the commercial leaders to define and develop the Commercial Execution and Customer Partnership Solutions strategy  / Roadmap for AMEA.  
  • Build, align and deliver on a regional joint business plan (JBP) ensuring close alignment with Commercial Technology portfolio planning and budget cycle.
  • Coordinate and drive ongoing support and adoption of the commercial portfolio for AMEA. Ensure that business process and change management are delivered consistently with new solutions.
  • Plan, Build and Run your solution(s) with Product Owners, Solution Managers, Vendors and Technology Operations.
  • Engage and coordinate with internal groups and external vendors for the different aspects of delivery.
  • Manage communication and alignment with stakeholders, both in and outside Technology.
  • Develop your network, internally and externally.
  • Create lasting beneficial relationships with strategic external partners - ensure that the partners deliver services that meet the business requirements and the agreed SLAs

Skills and Experience

The Skills & Experience needed to create your legacy
  • Deep technical and business knowledge enabling you to effectively connect technical solutions across the market to increase value
  • Experience in successful delivery of Technology solutions and programs in the commercial space with direct business engagement.
  • Expert knowledge and experience implementing Digital Commercial Technologies such as SFA, CRM, ERP, TPM, Retail Execution.
  • Strong understanding of commercial execution processes
  • Leadership experience across a matrix organisation
  • Exposure to global technical functions, different markets, dynamic and specificities 
  • Fluent in English
Personal Qualities
  • Collaborative relationships define you and you demonstrate gravitas in building close partnerships across the Matrix – both within and outside Bacardi
  • Detail-oriented with strong presentation and communication (written and verbal) skills, as well as excellent interpersonal skills
  • You value learning and growing both technical and functional competencies
  • Ability to work and think independently whilst being part of the wider team to join forces in achieving the next best 10 years for you and Bacardi
  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. 
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.