Careers at Bacardi
Shipping & Customs Documentation Lead
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About the role
Responsibilities
- Lead, Manage & Develop a small Team of Logistics Coordinators, across a 24/6 operational –including Primo personal developments plans, “Let’s Talk” appraisals, Training, Holidays and Rota and Absence Management
- Ensure clarity of shipping & customs documentation requirements, with written SOPs
- Ensure the creation & issuing of documentation is prompt, timely & to the highest accuracy standards
- Monitor and Manage the Team group email, acting as one point of contact for markets, external issuing bodies & internal stakeholder queries – ensure through the Team, each query is dealt with promptly, to the highest level of customer service & to completion
- Deliver first class customer service
- Create & Manage POs & Invoices related to documentation needs
- Manage relationships and set up requirements with all external issuing bodies – as example, ensure COO signatory list is maintained
- Work closely with the internal UKOC Team and build strong partnerships with key Global Stakeholders to drive continuous improvement and results success - customers, compliance, warehouse, IT teams
- Stay closely linked with Compliance & IT Teams on Documentation & Compliance changes; ensure changes are clearly defined and trained out to the Team
- Point of contact for Projects and System related issues – Testing, EDI link, SAP alignment , Customs Systems
- Identify areas for improvement, propose solutions with sound conclusions on service & cost benefits
- Drive improvements to increase service results and drive cost efficiency
Skills and Experience
- A hands-on Team Leader with natural leadership qualities; experience managing small teams and driving results
- Extensive Export & Compliance documentation knowledge critical to be successful in this role
- HMRC understanding and a full and experienced knowledge on the criticality of the accuracy and impacts of inaccuracies
- Experience working in the Spirits Industry and the complexities of Compliance in this area desirable
- Passionate about Customer Service
- Excellent communicator at all levels, capable of delivering concise, clear messaging
- Technically strong with systems – SAP highly advantageous, Expert Microsoft Excel and comfortable with system testing processes
- Experience in FMCG logistics or supply chain
- Strong organizational and planning skills
- Naturally inquisitive, seeks to stay on top of Compliance needs in an ever-changing environment
- Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment
- Seeks to improve & drives change to deliver customer service and cost efficiency results
- Energetic, self-starter who works well under limited direction
- Flexible working to accommodate business and Team needs
Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
· Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
· Family; We treat each other, and our communities, like Family. Always.
· Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.
Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.