Shipping & Customs Documentation Lead

Job Name

Country:

United Kingdom

City:

Glasgow

Function:

Supply Chain & Logistics

Reporting Line:

Warehouse & Logistics Manager

Job type:

Full time

Lead recruiter:

Daniela Duran Chaves

About the role

What does a Shipping & Customs Documentation Lead do?

Reporting to the Logistics Manager, the Shipping & Customs Documentation Lead will be responsible for a small Team of Logistics Coordinators and will manage all aspects of the creation and issuing of shipping & customs documentation. With exceptional Export & Compliance Documentation knowledge, this role will ensure documentation for each Market is issued in a timely manner and to the highest standard of accuracy and compliance.

The Shipping & Customs Documentation Lead will own the creation & issuing of documentation but will also have a flair for exceptional customer service, ensuring any requests or issues from customers or external issuing bodies are dealt with promptly. A natural, hands-on leader, the Shipping & Customs Documentation Lead will seek to continually review and improve processes within the team, setting standards & KPIs that will deliver on service. With the hands on approach, it is expected the role may require to cover some Team tasks where circumstances require.

The Team will cover operational hours across 24hrs, 6 days a week, therefore whilst this role will be predominantly weekdays/dayshift, there will be some requirement to flex hours to support the Team and Operational needs. The role is based in the UK operation center, located in Glasgow. The operations center (OC) is one of five globally and manages all operational and supply activity for their brands. The OC in Glasgow is responsible for managing the Bacardi portfolio of Whisky and Gin brands.

Responsibilities

With our Consumer at he heart, your key focus will be to:

Lead, Manage & Develop a small Team of Logistics Coordinators, across a 24/6 operational –including Primo personal developments plans, “Let’s Talk” appraisals, Training, Holidays and Rota and Absence Management
Ensure clarity of shipping & customs documentation requirements, with written SOPs
Ensure the creation & issuing of documentation is prompt, timely & to the highest accuracy standards
Monitor and Manage the Team group email, acting as one point of contact for markets, external issuing bodies & internal stakeholder queries – ensure through the Team, each query is dealt with promptly, to the highest level of customer service & to completion
Deliver first class customer service
Create & Manage POs & Invoices related to documentation needs
Manage relationships and set up requirements with all external issuing bodies – as example, ensure COO signatory list is maintained
Work closely with the internal UKOC Team and build strong partnerships with key Global Stakeholders to drive continuous improvement and results success - customers, compliance, warehouse, IT teams
Stay closely linked with Compliance & IT Teams on Documentation & Compliance changes; ensure changes are clearly defined and trained out to the Team
Point of contact for Projects and System related issues – Testing, EDI link, SAP alignment , Customs Systems
Identify areas for improvement, propose solutions with sound conclusions on service & cost benefits
Drive improvements to increase service results and drive cost efficiency

Skills and Experience

The Skills & Experience needed to create your legacy

A hands-on Team Leader with natural leadership qualities; experience managing small teams and driving results
Extensive Export & Compliance documentation knowledge critical to be successful in this role
HMRC understanding and a full and experienced knowledge on the criticality of the accuracy and impacts of inaccuracies
Experience working in the Spirits Industry and the complexities of Compliance in this area desirable
Passionate about Customer Service
Excellent communicator at all levels, capable of delivering concise, clear messaging
Technically strong with systems – SAP highly advantageous, Expert Microsoft Excel and comfortable with system testing processes
Experience in FMCG logistics or supply chain
Strong organizational and planning skills
Naturally inquisitive, seeks to stay on top of Compliance needs in an ever-changing environment
Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment
Seeks to improve & drives change to deliver customer service and cost efficiency results
Energetic, self-starter who works well under limited direction
Flexible working to accommodate business and Team needs

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

· Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

· Family; We treat each other, and our communities, like Family. Always.

· Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.