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Bacardi

Careers at Bacardi

Tech Specialist, IT Operations

Job Name

Tech Specialist, IT Operations

Country:

Poland

City:

Warsaw

Function:

Information Technology

Reporting Line:

Senior Analyst, IT Operations

Job type:

Full time

Lead recruiter:

Paulina Siwek

About the role

Your Opportunity

As Tech Specialist, you are the face of IT to Bacardi end-users providing support with responsibility for customer care, incident management and technical support on computer workstations and peripherals, on all IT Operations areas – network, collaboration tools, end-users computing. You are responsible for maintaining and developing IT infrastructure, Operations and Helpdesk Support. You are accountable for a quality end-users support (remote and physical) to your end-users. You are acting as support level 1 and 2, locally or remotely. From a project standpoint, you are support contact for the IT Services and IT Solutions groups, ensuring the global projects related to end-users computing, network and collaboration are properly deployed to your sites. 

About You

You have to have a wide understanding of technology in general but also of current solutions deployed within Bacardi. Maintain local data center, infrastructure, servers and communications equipment operational and up to date. Schedule installation and upgrades of existing equipment. Monitor proactively the day to day operation of IT core Infrastructure and Network and provide technical support, consultancy and fix issues according to the SLAs. Own the perfect execution of global launch with required adaptation (languages, specificities,..).

Responsibilities

With our Consumer at the heart, your key focus will be to:
  • Manage-for your sites-the deployment, maintenance, support and upgrade of servers, PCs, hardware, software, operating systems, printers, copy/fax machines, telecommunications equipment and mobility
  • Ensure the infrastructure, network and network services are always operational
  • Implement Global Standard solutions (translate/adapt to local needs)
  • Troubleshoot network issues including Internet access, routing, wireless, carrier management
  • Troubleshoot Infrastructure issues including AD, Server, Security, Certificates, Availability, Performance
  • Troubleshoot End User issues including Build, Application Deployment, Patch, Policy, OS & Applications

Skills and Experience

The Skills & Experience needed to create your legacy
  • Strong troubleshooting skills
  • Knowledge of ITIL methodology
  • Understanding of hardware, software systems, SAP and network technologies
  • Understanding of IT governance and operations, IT controls (privacy, security)
  • Ability to communicate to end-users, ability to explain technology
  • Business Knowledge – Understand the business and business processes
  • Experience in running Helpdesk/support to end-users, incident management, data center management
  • Great customer service mindset and excellent communication skills
  • Deep problem solving, root cause analysis capabilities
  • Network and Collaboration / Infrastructure knowledge
  • Wireless, LAN switching technologies, WLC, etc. (advantage but not a must)
  • Proficiency in English and Polish language skills. Russian will be an advantage
Personal Qualities
  • Can communicate technical solutions in a way that can be easily understood by business
  • Critical-thinker and possess good data analysis skills
  • Able to work individually or as part of a cross functional with the same efficiency
  • Advanced in English language

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.