Technicien Support Informatique (M/F) / IT Tech Support (F/M)

Job Name

Technicien support informatique

Country:

France

City:

St.-Denis, Île-de-France, France

Function:

Information Technology

Reporting Line:

Manager TECH Support Southern Europe

Job type:

Full time

Lead recruiter:

Alissa Rojas Peraza

About the role

As part of the IT Team based in Saint Denis your mission will be to deliver Tech Support for French Primos accross french sites (local or remote support) related to end User computing support / Networking - Software/Hardware Incidents & requests...

We have around 500 users to support including 3rd parties

Responsibilities

WITH OUR CONSUMERS AT HEART, YOUR KEY FOCUS WILL BE:

Integrated into the IT support team, you will evolve in an international environment in contact with English / Greek and Italian teams. You’ll be in charge :

End User Support Level 1 & 2 for approx. 500 users based in France & Greece
End User Support locally or remotely via remote control tool
Set & Repair Mailboxes
Accounts management & rights management
Installation / repair laptops / desktops /printers / Smartphones / Tablets
Mailbox synch on Mobile devices appareil mobile (IPhone / IPAD)
Local LAN Support (brewing , TCP/IP management)
Management of the follow-up of incident tickets from diagnosis to resolution, ensuring user satisfaction and compliance with SLAs Inventory management
support Microsoft Teams Rooms (Videoconference)
Report & Escalate incidents to Level 3 Supports
Management of mobile telephony park

Skills and Experience

Skills : Above all, you are motivated and enthusiastic about joining our team. You have good listening skills and a sense of service. In addition, a good command of computer tools, a sense of organization and autonomy will be the qualities necessary to succeed in this mission.

Technical Environment :

Environment Windows 7 / Windows 10 / Windows 11
Environment VMWare / Windows Server 2008/2012
Environment Exchange / Office 365 / Outlook
Environment AZURE AD / Active Directory /
Environment HP ARUBA

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

· Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

· Family; We treat each other, and our communities, like Family. Always.

· Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.