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Careers at Bacardi

Distillery Tour Host: Bombay Sapphire Distillery

Job Name

Distillery Tour Host: Bombay Sapphire Distillery


United Kingdom




Operations - Supply Chain - Logistics - Procurement

Reporting Line:

Tour & Admissions Manager

Job type:

Full time

Lead recruiter:

Leanne Miles

About the role

Your Opportunity

Distillery Hosts are at the frontline of our Brand Home. They create a fun vibrant atmosphere as you share your passion of the Brand by hosting our guests around our beautiful site.  You will also deliver fully hosted as well as specialized Heritage experiences and any other experiences we develop. Distillery Hosts are also expected to work in all other areas on occasions and there are opportunities to cross train into other areas, including the Bar. 

Cleaning, replenishing stock and serving guests at the till in the bar are all part of the role. You will work with our tour and event guests during the day, as well as our evening event guests. You will be required to work weekends

About You 

You will be passionate about delivering exceptional customer service. You will be a team player who can adapt your way of working depending on the visitor flow each day. You should have exceptional presentation skills that allow you to share your passion for our product with all our consumers. 


With our Consumer at the heart, your key focus will be to:
  • Welcoming all guests to site
  • To host and facilitate all our experiences on site. 
  • Assist with the training of new starters, including acting as a “buddy”
  • Upselling experiences and other Distillery Events to all Guests. 
  • Using the till and cash handling
  • Ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing 
  • Delivering exceptional customer service at all times.
  • Working across other departments as required by the Business
  • Any other duties as reasonably requested by a DM/manager.

Skills and Experience

The Skills & Experience needed to create your legacy
  • Be comfortable presenting in front of large groups. 
  • Experience of working in a busy and physically demanding role.
  • Able to deliver exceptional customer service at all times, even under pressure.
  • Experience of cash handling and using a till.
  • Ability to develop product knowledge and share this with our guests. 
Personal Qualities
  • Fluency in English
  • Excellent interpersonal and customer service skills
  • Team Player
  • Attention to detail and desire to deliver high standards
  • Pro-active and self-motivated.
  • We are looking for people who are passionate about our brand, who have aspirations to grow within the hospitality or spirit industry.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

·       Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.

·       Family; We treat each other, and our communities, like Family. Always.

·       Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.